Cancel Amazon Prime in three steps

You can cancel Amazon Prime at any time through your Amazon account settings. The process takes about two minutes and stops your membership when ready if you cancel during your free trial, or at the end of your current billing period if you are a paid member. Amazon does not charge a cancellation fee, and you keep access to Prime benefits until your paid period ends.

The fastest way is to go directly to your account on Amazon.com, find your Prime membership in the settings, and select the option to end your membership. You do not need to call anyone or wait for confirmation — the cancellation takes effect right away in your account.

Key Takeaways

  • Cancel Prime through your Amazon account settings under "Memberships and Subscriptions" — this is faster than calling customer service.
  • If you are in a free trial, your membership stops when ready when you cancel.
  • If you pay monthly or yearly, you keep Prime benefits until the end of your current billing period, then the membership ends automatically.
  • Amazon does not charge you anything to cancel, and you can rejoin Prime at any time in the future.
  • If you share Prime with family members through Amazon Household, cancelling your membership ends it for everyone on the account.

Step-by-step: cancel through your account settings

Open Amazon.com and sign in to the account that has the Prime membership. In the top right corner, hover over "Account & Lists" and click "Account" from the dropdown menu. This takes you to your account page.

Scroll down to find the section called "Memberships and Subscriptions" and click on it. You will see "Prime Membership" listed here. Click on "Manage Prime Membership" or the button next to it that says "Edit" or "Manage." This opens your Prime settings page.

Look for the button or link that says "End Membership" or "Cancel Prime Membership" — the exact wording varies slightly depending on whether you are on a computer or phone. Click it. Amazon will ask you to confirm that you want to cancel and may show you a reason-selection screen asking why you are leaving. You can skip this or choose a reason; it does not affect whether your cancellation goes through.

After you confirm, you will see a message saying your membership has been cancelled. Your Prime benefits remain active until the end of your current billing period. You will receive a confirmation email at the address on your account.

What happens to your Prime benefits after you cancel

If you cancelled during a free trial, your access to Prime stops when ready. You lose free two-day shipping, Prime Video, Prime Music, and any other Prime benefits right away.

If you have a paid membership, you keep all Prime benefits until the last day of your current billing period. For example, if you pay monthly and cancel on the 10th of the month, you have Prime through the end of that month. If you pay yearly, you have Prime through the end of that year. After that date, your membership ends and you are no longer charged.

Any Prime Video watchlist items or saved shows remain in your account, but you cannot watch them unless you rejoin Prime or pay for Prime Video separately. Your Amazon account itself stays active — you can still shop and use other Amazon services.

Cancel Prime by phone or chat if you cannot access your account

If you cannot log into your Amazon account or prefer to cancel by phone, you can contact Amazon Customer Service. Call the number on the back of your Amazon credit card or visit Amazon.com/contact-us and choose "Prime Membership" as the topic. Select the option to call or chat, and a representative can cancel your membership for you.

Phone wait times vary, but chat is often faster. You will need to verify your identity by providing your email address or account information. The representative will confirm your cancellation and send you a confirmation email.

Rejoin Prime after you cancel

You can rejoin Amazon Prime at any time after you cancel. Go to Amazon.com/prime and click the button to start a free trial or sign up for a paid membership. If you cancelled a paid membership, you may be offered a discount to rejoin, though this is not may provide.

Your previous Prime Video history and watchlist will still be there when you rejoin. You do not lose anything by cancelling — you can always come back.

If you share Prime with family members

If your account is set up with Amazon Household, which lets family members share Prime benefits, cancelling your membership ends Prime for everyone on that account. Other adults on the Household account cannot keep Prime running on their own — the membership is tied to the account that pays for it.

If someone else in your household wants to keep Prime, they can set up their own separate Prime membership and pay for it themselves. They will have their own account and billing, but they can still share other Amazon Household features like the shared shopping list.

Frequently Asked Questions

Will I get a refund if I cancel Prime mid-month?

Amazon does not refund the portion of your monthly or yearly fee that you have not used. Once you cancel, you keep Prime benefits until the end of your current billing period, but you will not receive money back. If you paid yearly and want a refund, contact Amazon Customer Service — they sometimes make exceptions, but it depends on how long ago you paid.

Can I pause my Prime membership instead of cancelling?

Amazon does not offer a pause feature for Prime. You can only cancel or keep your membership active. If you want to stop paying temporarily, you have to cancel and rejoin later. When you rejoin, you will start a new billing period.

What if I cancel but still see a charge on my credit card?

If you see a charge after you cancel, it is usually the final charge for the billing period you already paid for. Check your cancellation confirmation email to see when your membership was supposed to end. If the charge came after that date, contact Amazon Customer Service with your confirmation email and they can investigate.

Does cancelling Prime affect my Amazon account or my ability to shop?

No. Cancelling Prime only removes your Prime membership benefits. Your Amazon account stays active, you can still shop and place orders, and you can still use your saved addresses and payment methods. You just lose free two-day shipping and access to Prime Video and other Prime-only features.

Can I cancel Prime on the Amazon app instead of the website?

Yes. Open the Amazon app, tap the menu icon (three horizontal lines), go to "Account," then "Memberships and Subscriptions," and select "Prime Membership." Tap "Manage" and then "End Membership." The process is the same as on the website.