How to cancel Frontier Internet

To cancel Frontier Internet, call their customer service line at 1-844-839-0737 and tell them you want to disconnect your service. Have your account number ready — you can find it on your bill or in the My Frontier app. Frontier will ask why you're leaving and may offer you a retention discount. If you decline, they'll schedule your final service date, usually 7 to 30 days out depending on your contract and location.

You can also start the cancellation process online through your Frontier account portal, but you will still need to speak with someone by phone to complete it. Frontier does not allow full cancellation through their website alone. If you're moving and have a specific move-out date, tell the representative that date — they may be able to schedule the disconnect to match it exactly.

Keep a record of your cancellation confirmation number and the date your service ends. You'll need this if there are billing disputes later, and it protects you if Frontier continues to charge you after your disconnect date.

Key Takeaways

  • Call Frontier at 1-844-839-0737 with your account number to start cancellation; you cannot complete it online.
  • Frontier will offer you a retention discount before processing the cancellation — accepting or declining is your choice.
  • Your service will end 7 to 30 days after you call, depending on your contract terms and location.
  • Write down your cancellation confirmation number and final service date to protect yourself against unexpected charges.
  • Return any Frontier equipment (modem, router, set-top box) by the date they specify or you may be charged a non-return fee.

What happens to your equipment when you cancel

Frontier will tell you during the cancellation call which equipment you need to return and by when. This usually includes the modem, wireless router, and any set-top boxes if you have TV service. The return window is typically 30 days after your service ends.

You have two options: mail the equipment back using a prepaid shipping label Frontier sends you, or drop it off at a Frontier store or authorized retailer. Check your cancellation paperwork for the return address and any mailing instructions. If you don't return the equipment, Frontier will charge you a non-return fee — usually $100 to $150 per device, though the exact amount depends on what you're returning.

Take photos of the equipment before you pack it and keep the tracking number if you mail it back. This creates a record in case Frontier claims they never received it.

Early termination fees and contract obligations

If you're canceling before your contract ends, Frontier may charge an early termination fee. The amount depends on how much time is left on your agreement — typically $100 to $200, but it varies. Some Frontier plans have no contract, so you can cancel anytime without a penalty. Check your original service agreement or call Frontier to find out whether you have a contract and what it says.

Frontier sometimes waives early termination fees if you're moving outside their service area. When you call to cancel, tell them if you're relocating and ask whether they can remove the fee. They won't volunteer this information, but they have the authority to do it in some cases.

If you signed up for a promotional rate, canceling before that promotion ends may also trigger a fee. Read the fine print on any promotional offer before you sign up so you know what the terms are.

What to do if Frontier keeps charging you after cancellation

Check your credit card or bank statement 30 to 45 days after your service ends. If Frontier continues to charge you, contact them when ready with your cancellation confirmation number. Ask them to reverse the charges and confirm in writing that your account is closed.

If Frontier doesn't reverse the charges within 7 to 10 business days, dispute the charges with your bank or credit card company. Tell them the service was canceled on a specific date and provide your cancellation confirmation number. Your bank can force Frontier to refund the money while they investigate.

Keep all documentation: your cancellation confirmation, the final bill showing your service end date, and any emails or letters from Frontier about the cancellation. This paper trail makes disputes much faster to resolve.

Canceling Frontier TV or phone service separately

If you have a bundled package with internet, TV, and phone, you can cancel just one service instead of everything. Call the same number (1-844-839-0737) and tell them which service you want to disconnect. Your bill will change to reflect only the services you're keeping.

Be aware that canceling one service may change your bundle discount. Your remaining services might cost more per month because you're no longer getting the bundle rate. Ask Frontier what your new monthly cost will be before you confirm the cancellation.

If you're keeping internet but canceling TV or phone, you don't need to return TV or phone equipment — only return the modem and router if you're canceling internet itself.

Switching to a different internet provider

Before you cancel Frontier, check whether another provider serves your address. Use the FCC's broadband map at broadbandmap.fcc.gov or call your city's planning department to see what's available in your area. Some neighborhoods have only one or two options, so knowing what's available before you cancel prevents you from being without internet.

Many providers offer a window where you can overlap service — your new internet starts before your old one ends. This is the safest approach because you won't have a gap. Ask your new provider whether they can start service before your Frontier cancellation date, and ask Frontier whether they'll let you keep service a few extra days if needed.

If you're switching because of price, ask Frontier one more time about retention offers before you hang up. They sometimes have discounts for long-term customers that aren't advertised.

Frequently Asked Questions

Can I cancel Frontier over the phone without talking to a representative?

No. Frontier requires you to speak with a customer service representative to complete cancellation, even if you start the process online. This is standard for internet providers and allows them to confirm your identity and process the disconnect properly.

What if I don't return Frontier equipment on time?

Frontier will charge you a non-return fee, usually $100 to $150 per device. If you're close to the important date, mail it back or drop it off at a Frontier store when ready. If you've already been charged, call customer service with your tracking number or receipt to dispute it.

Do I have to accept a retention discount if Frontier offers one?

No. A retention offer is optional. If the discount doesn't make sense for your budget or if you've decided to switch providers, you can decline it and proceed with cancellation. Declining won't affect your final bill or the cancellation process.

How long does it take for Frontier to stop charging me?

Your service should end on the date Frontier scheduled during your cancellation call. Charges should stop after that date. If you see charges after your service end date, contact Frontier within 7 to 10 days to have them reversed.

What if I move and want to cancel Frontier at my old address?

Tell Frontier your move-out date when you call to cancel. They can schedule the disconnect to match your move date so you don't pay for service you're not using. If you've already moved and Frontier is still billing you, dispute the charges with your bank and provide your move date as proof.