Cancel eHarmony through your account settings

Log into your eHarmony account on the website or app. Go to Settings (usually a gear icon), then select Subscription or Billing. You will see your current plan and a button labeled Cancel Subscription or Manage Subscription. Click it, and eHarmony will ask you to confirm. The cancellation takes effect at the end of your current billing cycle — you keep access until that date, but you will not be charged again.

If you cannot find the cancellation button in your account, try searching your email for your most recent eHarmony receipt. It will contain a link to manage your subscription. That link often works faster than navigating the app or website settings.

Key Takeaways

  • Cancel through your eHarmony account settings under Subscription or Billing, not by contacting customer service.
  • Cancellation takes effect at the end of your current billing cycle, so you will not lose access mid-month.
  • If you cannot find the cancel button, check your receipt email for a direct subscription management link.
  • eHarmony does not process refunds for unused time in your current billing period.
  • If you paid through Apple, Google, or Amazon, you may need to cancel through that platform instead of eHarmony directly.

Cancellations through Apple, Google Play, or Amazon

If you signed up for eHarmony through your phone's app store or Amazon, the subscription is tied to that platform, not to eHarmony directly. Canceling in your eHarmony account settings will not stop the charges. You must cancel through the platform where you paid.

Apple (iPhone or iPad): Open Settings, tap your name, select Subscriptions, find eHarmony, and tap Cancel Subscription. Google Play (Android): Open the Play Store app, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, choose eHarmony, and tap Cancel Subscription. Amazon: Go to Your Account, select Memberships and Subscriptions, find eHarmony, and select Cancel Membership.

What happens after you cancel

Your profile remains visible to other users until your billing cycle ends. After that date, your profile becomes hidden and you lose access to messaging, matches, and communication features. eHarmony does not delete your account or profile data when ready — it stays in their system for a period of time in case you want to reactivate.

If you want your profile removed from the site right away rather than just hidden, you can request account deletion through Settings. This is separate from cancellation and removes your profile from search results when ready, though eHarmony may retain some data for legal or operational reasons.

Refunds and billing after cancellation

eHarmony does not refund unused time in your current billing period. If you cancel on the 15th of a month and your billing date is the 30th, you will not receive a refund for the remaining 15 days. You keep full access until the 30th, but no money comes back.

Check your credit card or bank statement in the days after you cancel to confirm no new charge appears on your next billing date. If a charge does appear after you canceled, contact your bank or credit card company and reference the cancellation date. You can also contact eHarmony support with your cancellation confirmation, though they typically direct billing disputes to your financial institution.

Reactivating your account later

If you cancel and change your mind within a few months, you can usually reactivate your account by logging back in and selecting a new subscription plan. Your matches, messages, and profile information may still be there, depending on how long you have been away. eHarmony does not may provide how long inactive accounts are preserved, so do not count on old data being available after a long gap.

When you reactivate, you will be charged the current price for the plan you choose, not the price you paid before. eHarmony's pricing changes frequently, so a plan that cost $20 per month when you canceled might cost $25 when you return.

If you cannot cancel or are being charged after cancellation

If the cancel button does not appear in your account or you cannot access your account at all, contact eHarmony support through their website. Provide your account email and the date you attempted to cancel. Response times vary, but eHarmony typically replies within a few business days.

If you were charged after canceling, first check that you canceled through the correct platform — many people cancel in their eHarmony account but forget they subscribed through Apple or Google. If you did cancel in the right place, contact your bank or credit card company to dispute the charge. You can also request a refund directly from eHarmony with proof of cancellation, though they are not required to grant it.

Frequently Asked Questions

Can I pause my subscription instead of canceling?

eHarmony does not offer a pause or freeze option. You either cancel (and lose access at the end of your billing cycle) or keep paying. If you want to step away temporarily, canceling and reactivating later is your only option.

Will eHarmony charge me again if I don't cancel?

Yes. Your subscription renews automatically on your billing date each month or year, depending on your plan. If you do not cancel before that date, you will be charged. Set a phone reminder for a few days before your renewal date if you are unsure when it is.

What if I paid for a year upfront and want to cancel early?

eHarmony does not refund annual plans canceled before the year is up. You keep access for the full 12 months you paid for, but you cannot get money back for the remaining time. You can cancel to prevent renewal charges after the year ends.

Do I need to contact customer service to cancel?

No. You can cancel entirely through your account settings without speaking to anyone. eHarmony does not require you to call, email, or chat to cancel. If you choose to contact support, they will direct you back to your account settings anyway.

How long does it take for the cancellation to go through?

Cancellation is when ready in your account, but you keep access until the end of your current billing cycle. No new charges will appear after you cancel, even if your billing date has not arrived yet.