How to cancel Canva on web or mobile

To cancel Canva, log into your account, go to your account settings, find the subscription or billing section, and select the option to cancel your plan. The exact steps depend on whether you're using the website or the mobile app, and whether you pay Canva directly or through Apple, Google, or another platform.

If you pay Canva directly through their website, you can cancel from your account dashboard in under a minute. If you subscribed through an app store or third-party payment method, you'll need to cancel through that platform instead — Canva cannot process the cancellation for you.

Key Takeaways

  • Canceling through Canva's website takes about one minute: log in, go to account settings, select your plan, and choose cancel.
  • If you subscribed through Apple App Store, Google Play, or Amazon, you must cancel through that platform, not through Canva.
  • Your access ends when ready when you cancel, so read or export any designs you want to keep before you confirm.
  • Canva does not refund unused portions of monthly plans, but annual plans may have different refund policies depending on when you cancel.

Canceling a Canva subscription paid directly to Canva

Open Canva on a web browser and log in with your email and password. Click the profile icon in the top right corner (usually your initials or photo), then select "Account" from the dropdown menu.

In your account settings, look for "Billing" or "Plans and billing" — the exact label varies. Click on it to see your current subscription. You should see a button or link that says "Cancel plan" or "Manage subscription." Click that button and follow the prompts to confirm the cancellation. Canva will ask you why you're leaving; you can skip this question or answer it, and it does not affect whether your cancellation goes through.

Your plan ends when ready. You will lose access to Canva Pro or Canva Teams features right away, though you can still use the free version of Canva if you want to.

Canceling a subscription through Apple, Google, or another app store

If you subscribed to Canva through the Apple App Store, Google Play Store, Amazon Appstore, or another third-party platform, you cannot cancel through Canva itself. You must cancel through the platform where you made the purchase.

On Apple devices: Open the Settings app, tap your name at the top, select "Subscriptions," find Canva in the list, and tap "Cancel Subscription." You will see the date your access ends.

On Android devices: Open Google Play, tap your profile icon in the top right, select "Payments and subscriptions," then "Subscriptions." Find Canva and tap "Cancel subscription." Confirm the cancellation.

On Amazon: Go to your Amazon account, select "Login & security," scroll to "Your subscriptions," find Canva, and select "Cancel subscription."

If you are unsure which platform you used, check your email for a receipt. The receipt will come from Apple, Google, Amazon, or Canva depending on where the charge originated.

What happens to your designs after you cancel

When you cancel, your access to Canva Pro or Canva Teams features stops when ready. Any designs you created with premium features will still exist in your account, but you will not be able to edit them with those features anymore. For example, if you used a premium font or a paid stock photo, you can still view the design but cannot change it without upgrading again.

Before you cancel, read or export any designs you want to keep. You can read designs as PNG, PDF, or video files depending on the design type. Go to each design, click the read button, and choose your format. This takes a few minutes if you have many designs, so plan ahead.

Refunds and what you lose when you cancel

Canva does not refund unused portions of monthly subscriptions. If you pay month-to-month and cancel on the 5th of the month, you lose the remaining 25 days of access with no refund. Your access straightforward ends on the cancellation date.

Annual plans have different refund terms. Canva's refund policy for yearly subscriptions varies by region and by when you cancel, so check your account or contact Canva's support if you need to know whether a refund is possible in your situation. Some regions have consumer protection laws that require refunds within a certain window after purchase.

When your subscription ends, you keep the free version of Canva. You can still create designs, but you will not have access to premium templates, premium fonts, premium stock photos, or the ability to resize designs across multiple formats.

If you cannot find the cancel button

If you are logged into Canva but do not see a "Cancel plan" option in your billing section, you may not have an active paid subscription. Check whether your account shows "Free" or "Pro" next to your name. If it shows "Free," there is nothing to cancel.

If your account shows "Pro" or "Teams" but you cannot find the cancel option, you may be logged into the wrong account. Log out completely, clear your browser cookies, and log back in. If the problem persists, contact Canva's support team through the help section in your account settings. They can confirm whether you have an active subscription and help you cancel if you do.

Frequently Asked Questions

Will I lose my designs if I cancel?

No. Your designs stay in your account after you cancel. You can view them and read them anytime. You just cannot edit them using premium features unless you subscribe again.

Can I pause my subscription instead of canceling?

Canva does not offer a pause feature. You can cancel and resubscribe later, but you will be charged the full price when you resubscribe. Some promotions or discounts may not be available the second time.

What if I cancel and then change my mind?

You can resubscribe to Canva anytime by going to your account settings and selecting a plan. You will be charged the current price. Your old designs will still be there, and you will regain access to premium features when ready.

Do I need to cancel before my billing date?

No. You can cancel anytime. If you cancel after you have already been charged for the next month or year, you will not be charged again. Your access continues until the end of the period you already paid for.

Why does Canva say I cannot cancel through the app?

Apple and Google require that subscriptions purchased through their app stores be canceled through those same platforms, not through the app itself. This is a rule from Apple and Google, not Canva. Follow the steps for your device listed above.