Cancel AVG through your account settings

The fastest way to cancel AVG is to log into your account on AVG's website, find your subscription in the billing section, and select the cancel option there. You will need your AVG account email and password. The cancellation usually takes effect when ready, though you keep access through the end of your paid period.

Go to avg.com, click your profile icon in the top right corner, and select "Account" or "My Account". Look for a section called "Subscriptions", "Billing", or "My Products". Click on the subscription you want to cancel — it will show the product name (AVG Internet Security, AVG Total Security, or AVG Tuneup, for example) and your renewal date. Select "Cancel Subscription" or "Manage Subscription" and follow the prompts to confirm.

If you cannot find the cancellation button in your account, AVG may ask you to contact support before you can cancel. This happens more often with annual plans or if you signed up through a third-party retailer. In that case, use the contact method in the next section.

Key Takeaways

  • Log into your AVG account at avg.com, go to your subscription settings, and select cancel — this works for most subscriptions bought directly from AVG.
  • If you bought AVG through a retailer like Amazon or Best Buy, you may need to cancel through that retailer's account instead of AVG's website.
  • Contact AVG support by phone, chat, or email if the cancel button does not appear in your account or if you do not remember your login details.
  • Your access continues until the end of your current billing period even after you cancel, so you do not lose protection mid-month.
  • Keep a record of your cancellation confirmation in case AVG charges you again after you cancel.

Cancel AVG if you bought it through a retailer

If you purchased AVG through Amazon, Best Buy, Costco, or another retailer, you may need to cancel the subscription through that retailer's account, not through AVG directly. Check your email receipt to see where the charge comes from each month — that is where you cancel.

For Amazon purchases, go to "Your Account" on Amazon, select "Memberships and Subscriptions", find AVG in the list, and click "Cancel Subscription". For Best Buy, log into your Best Buy account, go to "Subscriptions", and cancel from there. The same principle applies to other retailers — cancel where you see the monthly charge on your bank or credit card statement.

If you are unsure which retailer you used, check your most recent credit card or bank statement. The charge description will show the retailer name. Contact that retailer's customer service if you cannot find the subscription in your account.

Contact AVG support to cancel by phone or email

If you cannot cancel through your account or if you bought AVG through a retailer and cannot cancel there, contact AVG support directly. AVG offers phone support, live chat, and email support, though phone is usually fastest for cancellations.

Call AVG at 1-844-745-0784 (this number is for US customers; international numbers vary by country). Have your account email, subscription details, and the email address associated with your payment method ready. Tell the support agent you want to cancel your subscription. They will confirm your identity and process the cancellation.

If you prefer not to call, use AVG's live chat at avg.com/support or email support through your account settings. Response times for email are usually 24 to 48 hours. Live chat is typically available during business hours.

What happens after you cancel

After you cancel, AVG will send a confirmation email to the address on your account. Your subscription remains active through the end of your current billing period — if you paid for a year, you keep the software for the rest of that year. You will not be charged again after the current period ends.

Uninstall AVG from your computer whenever you want, even before your access expires. Go to your computer's Control Panel (Windows) or Applications folder (Mac), find AVG in the list of installed programs, and select Uninstall. You do not have to wait until your subscription ends to remove the software.

If AVG charges you again after you cancel, contact your bank or credit card company and dispute the charge as unauthorized. Also contact AVG support with your cancellation confirmation number to report the error.

Prevent accidental renewal charges

Some people cancel their AVG subscription but still see a charge months later. This usually happens because the cancellation did not go through, or because the subscription was linked to an old payment method that was reactivated.

After you cancel, check your AVG account one week later to confirm the subscription no longer appears in your billing section. If it is still there, the cancellation did not process — contact support again. Also review your bank or credit card statement for the next two billing cycles to make sure no charges appear after your paid period ends.

If you see a charge after your subscription should have ended, contact AVG support when ready with your cancellation confirmation. Most companies will refund charges made after a confirmed cancellation date.

Alternatives if you want to keep protection but reduce cost

If you are canceling because of the price, consider pausing your subscription instead. Some AVG plans allow you to suspend your subscription for 30 days without losing your account or settings. Log into your account and look for a "Pause Subscription" option alongside the cancel button.

You can also downgrade to a cheaper AVG product instead of canceling entirely. AVG offers free antivirus software with basic protection, or you can switch from AVG Internet Security to AVG Tuneup (which focuses on performance rather than security). Contact AVG support to discuss switching plans — they sometimes offer discounts to customers who are about to cancel.

Frequently Asked Questions

Will I lose my files or settings if I cancel AVG?

No. Canceling your subscription removes the software's protection, but it does not delete your files, passwords, or computer settings. If you uninstall AVG, your computer will work normally — you just will not have AVG's antivirus protection anymore. You can reinstall AVG later if you change your mind.

Can I get a refund if I cancel AVG early?

AVG offers a 30-day money-back may provide if you cancel within 30 days of purchase. After that, refunds depend on your reason for canceling and AVG's current policy. Contact AVG support with your order number and ask whether a refund is available. Some agents will refund a portion of your subscription if you cancel partway through a year.

What if I forgot my AVG account password?

Go to avg.com and click "Sign In". Select "Forgot Password?" and enter the email address on your account. AVG will send a password reset link to that email. Click the link, create a new password, and log in. Then follow the steps to cancel your subscription in your account settings.

Do I need to uninstall AVG before I cancel?

No. You can cancel your subscription first, and your access will end at the end of your billing period. Uninstall AVG whenever you want after that — you do not have to wait. If you want to remove it when ready, uninstall it first and then cancel the subscription.

Why does AVG keep charging me after I canceled?

This usually means the cancellation did not process, or your subscription was linked to a payment method that was updated. Check your AVG account to confirm the subscription no longer appears. If it is still listed, contact AVG support when ready. If the subscription is gone but charges continue, dispute the charge with your bank and provide them with your cancellation confirmation.