Cancel Prime Video by removing it from your Amazon account

Prime Video is no longer sold as a standalone subscription. If you signed up for it before 2023, you are paying for it as part of an Amazon Prime membership, or you subscribed through a third-party service like Apple, Roku, or your cable provider. The cancellation method depends on where you pay.

If you pay Amazon directly for Prime (which includes Prime Video), you cancel the entire Prime membership, not just the video portion. You cannot remove Prime Video alone while keeping Prime shipping and other benefits. If you only want to stop watching videos but keep Prime shipping, you would need to downgrade to a non-Prime account, which means losing all Prime benefits.

If you subscribed to Prime Video through Apple, Roku, a smart TV app, or another third party, you cancel through that service's billing page, not through Amazon. The steps are different for each one.

Key Takeaways

  • Prime Video is included in Amazon Prime membership; canceling one cancels both unless you subscribed through a third party.
  • To cancel an Amazon Prime membership that includes Prime Video, go to Your Account > Memberships and Subscriptions > Prime Membership, then select Cancel Membership.
  • If you subscribed through Apple, Roku, a smart TV, or another app, cancel through that service's billing settings, not Amazon.
  • Cancellation takes effect at the end of your current billing cycle; you keep access until that date.
  • If you cancel and change your mind within a few days, you can usually restart the membership without losing your watchlist.

Cancel Prime membership through Amazon.com

Go to amazon.com and sign in. Click on your account name in the top right corner and select Your Account. Look for Memberships and Subscriptions (it may also appear as Prime Membership depending on your account type).

Click Prime Membership. On the next page, you will see your membership status and renewal date. Scroll down and click Cancel Membership. Amazon will ask you to confirm and may offer you a discount to stay. If you proceed, the cancellation takes effect at the end of your current billing cycle — you keep access until that date.

Save the confirmation email Amazon sends you. It contains your cancellation date and reference number. If you are charged after cancellation, you can use this email to request a refund.

Cancel Prime Video through third-party apps and services

If you subscribed to Prime Video through Apple, Roku, Google Play, Amazon's Fire TV app, or another platform, you must cancel through that service, not through Amazon.com. Canceling on Amazon.com will not stop the charge from your third-party provider.

Through Apple (iPhone, iPad, Mac): Open Settings, tap your name, select Subscriptions, find Prime Video, and tap Cancel Subscription. Through Roku: Go to Settings > Subscriptions, select Prime Video, and choose Cancel. Through Google Play: Open the Play Store app, tap your profile icon, select Subscriptions, find Prime Video, and tap Cancel Subscription. Through Amazon Fire TV: Go to Settings > Apps & Channels > Manage Installed Channels, select Prime Video, and choose Unsubscribe.

If you subscribed through your cable or satellite provider (Dish, DirecTV, Comcast, etc.), call that provider's customer service line. They handle the cancellation on their end. Do not cancel through Amazon, as the provider's system and Amazon's system do not always sync when ready.

What happens after you cancel

Your access to Prime Video ends on the last day of your billing cycle. You can still watch anything you have already started until that date. Your watchlist and viewing history remain saved in your account for 90 days, so if you restart your membership later, you can find where you left off.

If you cancel and when ready regret it, you can restart your membership within a few days without losing your watchlist. Log back into your Amazon account, go to Your Account > Memberships and Subscriptions > Prime Membership, and select Restart Membership. The option to restart usually appears for at least three days after cancellation.

If you are charged after canceling

Check your cancellation confirmation email first. It shows the exact date your access ends. If you are charged after that date, contact Amazon customer service with your confirmation number. Go to amazon.com, scroll to the bottom, click Contact Us, and select the issue related to Prime charges. Amazon usually refunds erroneous charges within one to two business days.

If you subscribed through a third party and are still being charged, contact that service instead. Apple, Roku, and Google all have their own refund processes. Provide them with your cancellation date and the charge you want refunded. Keep screenshots of your billing statement and cancellation confirmation.

Downgrading instead of canceling

If you want to keep Amazon Prime shipping but stop paying for video, you cannot do that — Prime Video is bundled into the membership. However, you can cancel Prime entirely and then sign up for a free trial of Prime Video through a third-party app if you want to watch occasionally without paying.

Alternatively, you can pause your Prime membership for up to four months instead of canceling. Go to Your Account > Memberships and Subscriptions > Prime Membership and look for the Pause Membership option. This keeps your membership active but stops the charge temporarily. When the pause ends, your membership restarts automatically unless you cancel before the pause expires.

Frequently Asked Questions

Can I cancel Prime Video without canceling Prime shipping?

No. Prime Video is included in the Amazon Prime membership and cannot be removed separately. If you cancel Prime Video, you also lose Prime shipping, two-day delivery, and other Prime benefits. You would need to cancel the entire membership.

Will I lose my watchlist and recommendations if I cancel?

Your watchlist and viewing history stay saved for 90 days after cancellation. If you restart your membership within that time, everything is still there. After 90 days, Amazon may delete your history, though you can contact customer service to ask them to preserve it.

How long does it take for the charge to stop after I cancel?

The charge stops after your current billing cycle ends. If you are billed monthly, you have access until the same date next month. If you are billed annually, you have access until the same date next year. Your confirmation email shows the exact end date.

What if I subscribed through my cable provider and cannot find the option to cancel?

Call your cable or satellite provider's customer service line directly. They manage Prime Video subscriptions on their billing system, not through Amazon. Have your account number ready. The provider can cancel when ready, though it may take 24 hours for the charge to stop appearing on your bill.

Can I get a refund if I cancel mid-month?

Amazon does not offer prorated refunds for mid-cycle cancellations. Your membership remains active until the end of your billing period. If you were charged in error or believe you should receive a refund, contact Amazon customer service with your confirmation email and billing statement.