Where to find and cancel your subscriptions on Roku

To cancel a subscription on Roku, you go through your account settings on the device itself or through the Roku website — not through the app you're subscribed to. Roku handles the billing for most subscriptions you add through the Roku Channel Store, so Roku is where you stop the charge.

The fastest route is usually your Roku device. Press the Home button on your remote, scroll to your profile icon in the top right corner, select it, then choose "Subscriptions." You'll see every subscription Roku is billing you for. Find the one you want to cancel, select it, and choose "Cancel subscription." Roku will ask you to confirm, and the cancellation takes effect when ready — you won't be charged again.

If you can't access your device or prefer to use a computer, you can also cancel through the Roku website. Go to my.roku.com, sign in with the same account you use on your device, select "Subscriptions" from the left menu, find the subscription, and click "Cancel." The result is the same.

Key Takeaways

  • Roku subscriptions are cancelled through your Roku account settings on the device or at my.roku.com, not through the app itself.
  • Cancellation takes effect when ready, and you won't be charged again after you confirm the cancellation.
  • You can still watch content you've already paid for until your current billing period ends, even after you cancel.
  • If you subscribed through a third-party payment method linked to your Roku account, you may need to cancel through that service instead.

What happens to your access after you cancel

When you cancel a subscription on Roku, your access doesn't stop when ready — it stops at the end of your current billing period. If you're charged monthly and you cancel on the 15th of the month, you can still watch that subscription's content until the end of that month. After that date, the app will ask you to subscribe again if you try to open it.

This matters because it means you're not losing money by cancelling mid-month. You've already paid for that period, so use it. Once the billing period ends, the subscription disappears from your "Subscriptions" list and you won't see a charge on your next bill.

Subscriptions you added through other payment methods

Some subscriptions on Roku are billed by the app itself, not by Roku. This happens when you subscribe through Apple TV Channels, Amazon Prime Video Channels, or directly through the app's own payment system. In these cases, cancelling through your Roku account settings won't work — the charge will keep coming because Roku isn't handling the billing.

To find out who's billing you, check your credit card or bank statement. Look for the company name on the charge. If it says "Apple," "Amazon," or the app's own company name rather than "Roku," you need to cancel through that service instead. For Apple subscriptions, go to Settings on your iPhone or iPad, tap your name, select "Subscriptions," and cancel there. For Amazon Prime Video Channels, go to your Amazon account, select "Your Account," then "Prime Video Settings," and manage subscriptions from there.

Stopping recurring charges you didn't authorize

If you see a Roku subscription charge you don't remember starting, or if you think someone else added it to your account, cancel it the same way you would any other subscription. Then change your Roku account password when ready. A weak or shared password is the most common reason unauthorized subscriptions appear.

After you change your password, check your account settings for any other subscriptions you don't recognize and cancel those too. If you see charges from before you changed your password and you're certain you didn't authorize them, contact Roku support with the charge dates and amounts. Roku can sometimes reverse recent charges if you report them quickly, though this depends on how long ago the charge appeared and whether the subscription service has already received the payment.

Preventing accidental resubscription

Some Roku apps have a setting that automatically renews your subscription if it lapses. This is rare, but it can happen. After you cancel, open the app one more time to check its settings — look for anything labeled "Auto-renew," "Automatic renewal," or "Subscription settings." If you see an option to turn off automatic renewal, disable it. This prevents the app from restarting your subscription on its own.

You can also set up a reminder on your phone or calendar for the day your current billing period ends. This gives you a chance to confirm the subscription actually stopped and no charge appeared. If a charge does appear after your cancellation date, contact Roku support with your cancellation confirmation and the unexpected charge.

Roku subscriptions versus channel subscriptions

Roku offers two types of paid content: subscriptions through the Roku Channel Store (which Roku bills you for) and subscriptions through individual apps (which the app or a third-party service bills you for). The difference matters because you cancel them in different places.

Roku Channel Store subscriptions appear in your Roku account's "Subscriptions" list and show "Roku" as the billing source. These include services like The Roku Channel, BritBox, and Paramount+. Individual app subscriptions don't appear in that list — instead, you see them in your credit card statement under the app company's name. If you're unsure which type you have, check your last billing statement. If it says "Roku," cancel through your Roku account. If it says the app's company name, cancel through that company's website or app.

What to do if you can't find a subscription to cancel

If you see a charge on your statement but can't find the subscription in your Roku account, the charge is probably coming from a third-party service, not from Roku directly. Check your statement for the exact company name on the charge, then search that company's website for how to manage subscriptions. You may need to log into that service's account (not your Roku account) to cancel.

Another possibility is that the subscription was already cancelled but the charge appeared before the cancellation processed. Billing systems can lag by a few days. If you cancelled more than a week ago and still see a charge, contact Roku support with your cancellation date and the charge date. They can look up your account history and confirm whether the cancellation went through.

Frequently Asked Questions

Can I pause a subscription instead of cancelling it?

Roku doesn't offer a pause feature for subscriptions. You either cancel (which stops billing when ready) or keep paying. If you think you might want the subscription back soon, write down the cancellation date so you know when to resubscribe. You can always add it back later.

Will I lose my saved shows or watchlist if I cancel?

This depends on the app. Some apps keep your watchlist and viewing history even after you cancel, so you can pick up where you left off if you resubscribe. Others delete your data. Check the app's settings or help section before you cancel if this matters to you.

What if my subscription won't cancel?

Try cancelling again through my.roku.com instead of your device, or restart your Roku device and try once more. If it still won't cancel, contact Roku support with your account email and the subscription name. They can cancel it on their end and confirm the cancellation in writing.

Do I get a refund if I cancel mid-month?

No. You keep access until the end of your current billing period, but Roku doesn't refund the portion of the month you don't use. This is standard for most subscription services.

How do I know if a charge is from Roku or from the app itself?

Check your credit card or bank statement. If the charge says "Roku" or "The Roku Channel," it's billed by Roku. If it says the app's company name (like "Netflix," "Apple," or "Amazon"), the app is billing you directly. The billing source tells you where to cancel.