Cancel Amazon Prime through Your Account Settings

You cancel Amazon Prime directly from your Amazon account, not through a separate website or phone call. Log into Amazon.com, go to Account & Lists in the top right, select Your Account, then find Prime Membership in the menu. Click Manage Membership, then End Membership. Amazon will show you the date your membership ends and ask you to confirm the cancellation.

The cancellation takes effect when ready, though you keep access to Prime benefits until your current billing period ends. If you paid for a full year upfront, you do not get a refund for the unused months — Amazon's policy is to keep the full amount. If you are on a monthly plan, your next charge will not happen.

The entire process takes about two minutes. You do not need to contact customer service unless something goes wrong with the cancellation itself, like the button not responding or an error message appearing.

Key Takeaways

  • Cancel Prime by logging into your Amazon account, going to Account & Lists, selecting Your Account, finding Prime Membership, and clicking End Membership.
  • Cancellation takes effect when ready, but you keep Prime benefits until your current billing period ends.
  • Annual memberships do not receive refunds for unused months, but monthly memberships stop charging after you cancel.
  • If the cancellation button does not work, contact Amazon customer service through the Help section of your account.
  • You can restart Prime at any time by going back to the same menu and selecting Restart Membership.

What Happens to Your Prime Benefits When You Cancel

Once you cancel, you lose access to Prime Video, Prime Music, Prime Reading, and free two-day shipping on may be able to access items. Any Prime-exclusive deals disappear from your view. If you have an active Prime Video subscription bundled with Prime, that ends too.

You keep access to everything until your billing period actually ends. If you cancel on the 15th of the month but your membership renews on the 20th, you still have Prime until the 20th. This matters if you are waiting to watch something or need to place an order with free shipping.

Restarting Prime After Cancellation

You can restart your Prime membership at any time by going back to the Prime Membership section of your account and selecting Restart Membership. There is no penalty for cancelling and restarting — Amazon does not charge you extra or lock you out.

If you cancelled an annual membership partway through the year, restarting starts a new annual cycle at the current price. You do not resume the old membership period. Monthly memberships restart on a monthly basis from the date you restart.

If You Paid Annually and Want a Refund

Amazon does not automatically refund annual Prime memberships after cancellation. However, you can request a refund through customer service if you cancelled within a short window of purchase — typically a few weeks, though Amazon handles these on a case-by-case basis.

To request a refund, go to Help & Customer Service in your account, select Contact Us, and choose the option for Prime membership issues. Explain that you cancelled and want to discuss a refund. Amazon's customer service can see your account history and may approve a refund depending on how long ago you purchased the membership.

If you cancelled months ago, a refund is unlikely. If you cancelled within days or weeks, customer service will often process one as a courtesy, especially if it is your first cancellation.

Cancelling Prime on a Shared or Family Account

If someone else on your household set up Prime and you are using it through a shared account, you cannot cancel it yourself — only the account holder can. The account holder goes through the same steps: Account & Lists, Your Account, Prime Membership, Manage Membership, End Membership.

If you want to stop using Prime but the account holder wants to keep it, you can remove yourself from the household library instead. This removes your access to shared Prime benefits while keeping the membership active for others. Go to Account & Lists, select Your Account, find Household Library, and remove yourself from the household.

Cancelling Prime Video Separately from Prime Membership

Prime Video is included with Prime, but if you subscribed to Prime Video as a standalone service (not bundled with Prime), you cancel it differently. Go to Account & Lists, select Your Account, then Prime Video Membership. Click Manage Membership and then Cancel Prime Video.

Cancelling Prime Video alone does not cancel your Prime membership. If you have both, you need to cancel them separately if you want to end both services.

Troubleshooting Cancellation Problems

If the End Membership button does not appear or does not work, your account may have a hold on it — sometimes because of an unpaid charge or a recent dispute. Check your Payment Methods to see if there is a warning or error message.

If you see an error message when trying to cancel, take a screenshot and contact Amazon customer service through Help & Customer Service. Tell them you are trying to cancel Prime and describe the error. They can cancel it for you directly and investigate why the button is not working.

Clearing your browser cache and cookies sometimes fixes the issue if the page is not loading correctly. Try cancelling in a different browser or on a mobile device if the desktop version is not responding.

Frequently Asked Questions

Do I get a refund if I cancel Amazon Prime mid-year?

No, Amazon does not refund unused months of annual memberships as a standard policy. You can contact customer service to request a refund if you cancelled within a few weeks of purchase, but refunds for older cancellations are unlikely. Monthly memberships do not refund either, but you stop being charged after cancellation.

Can I cancel Prime without contacting Amazon?

Yes. You cancel entirely through your account settings without calling or emailing anyone. Go to Account & Lists, Your Account, Prime Membership, Manage Membership, and End Membership. The whole process is self-service.

What happens to my Prime Video shows and movies after I cancel?

You lose access to Prime Video content when ready after your billing period ends. Any shows you were watching stop being available. You do not lose anything you purchased separately — only content included with Prime.

Can I cancel Prime and restart it the same month?

Yes. You can cancel and restart Prime at any time without penalty. If you cancel on the 10th and restart on the 15th, you are charged for a new membership period starting on the 15th. There is no waiting period or reactivation fee.

If my family member set up Prime, can I cancel it?

No, only the account holder can cancel the Prime membership. You can remove yourself from the household library to stop using Prime benefits, but the membership stays active for the account holder and other household members.