You can cancel Amazon Prime anytime through your account settings, and your membership ends on your next billing date

Amazon Prime cancellation happens in your account, not through customer service or email. You log in, find your membership settings, and choose to cancel. The process takes about two minutes. Your access continues until the end of your current billing period — if you pay monthly and cancel on the 15th, you keep Prime until the end of that month. If you pay annually, you keep it until your annual renewal date.

The tricky part is not the cancellation itself. It is that Amazon offers you a discounted rate to stay, and the button to actually cancel is not on the first screen. You have to decline the discount offer to reach the final cancellation step.

Key Takeaways

  • Cancel Prime through Your Account > Memberships and Subscriptions > Prime Membership, not through customer service.
  • Your membership continues until your next billing date, so you do not lose access when ready after canceling.
  • Amazon will offer you a discounted rate to stay; you must decline this offer to complete the cancellation.
  • You can reactivate Prime at any time, and your saved preferences (watch history, cart items, addresses) remain in your account.
  • If you were charged after canceling, contact Amazon within 48 hours to request a refund of that charge.

The exact steps to cancel on a computer

Go to amazon.com and sign in to your account. In the top right corner, click the account icon (it looks like a person's head and shoulders) and select "Your Account" from the dropdown menu.

On the Your Account page, look for the section labeled "Memberships and Subscriptions" — it is usually in the middle of the page. Click on it. You will see a list of any active subscriptions tied to your account. Find "Prime Membership" and click the button that says "Manage Membership" or "View Membership Details."

On the Prime Membership page, scroll down until you see a button labeled "Cancel Membership" or "End Membership." Click it. Amazon will show you a discount offer — usually something like "Keep Prime for $69 a year instead of $139." If you want to cancel anyway, click "No Thanks" or "Continue to Cancellation." Then click the final "Cancel Membership" button. You will see a confirmation message with your cancellation date.

How to cancel on the Amazon app or mobile website

Open the Amazon app and tap the menu icon (three horizontal lines) in the bottom right corner. Tap "Your Account," then scroll down and tap "Prime Membership." You may need to scroll down again to find "Manage Your Prime Membership" or a similar option.

Tap "Cancel Your Membership" or "End Membership." When Amazon shows you the discount offer, tap "No Thanks" or "Continue Canceling." Then tap the final confirmation button. The process is the same as on a computer, just with taps instead of clicks.

What happens to your Prime benefits after you cancel

Your access to Prime Video, free shipping, Prime Music, and other Prime benefits stops on your next billing date. If you cancel on March 15 and pay monthly, you lose access on March 31. If you pay annually, you lose access on your annual renewal date — for example, if you renew on July 1 each year and cancel in April, you keep Prime until July 1.

Your Amazon account itself does not close. Your saved addresses, payment methods, order history, and wish lists stay in your account. If you had a Prime Video watchlist, it remains there. You can still shop on Amazon without Prime, but you will pay shipping on most items and lose access to Prime-exclusive deals.

If Amazon charged you after you canceled

Sometimes a charge appears after you cancel, usually because the cancellation did not process or because you canceled after your billing date had already passed. If you see a charge you did not expect, contact Amazon within 48 hours of the charge date.

Go to amazon.com, click the account icon, and select "Contact Us." Choose "Prime Membership" as the topic and explain that you canceled but were still charged. Amazon can usually refund the charge within one to three business days. Keep the confirmation email from your cancellation in case you need to reference it.

Pausing Prime instead of canceling

Amazon does not offer an official pause or suspension option for Prime. You either have an active membership or you do not. However, if you think you might want Prime again soon, canceling is not permanent — you can reactivate it at any time and your account information stays intact.

If you want to keep Prime but reduce what you are paying, you can switch from a monthly plan to an annual plan (or vice versa) without canceling. Go to the same Memberships and Subscriptions page and look for an option to "Change Plan" or "Switch Membership." This lets you adjust your payment frequency without losing your membership.

Frequently Asked Questions

Do I get a refund if I cancel Prime mid-month?

No. Amazon does not refund the portion of your membership you did not use. You keep access until your next billing date, but you do not receive money back. If you were charged in error or after you canceled, that is different — contact Amazon and they can refund that specific charge.

What if I cancel but Amazon keeps charging me?

Contact Amazon when ready through the Contact Us page in your account. Explain that you canceled and are still being charged. Amazon will investigate and refund any charges made after your cancellation date. If this happens repeatedly, ask to have your payment method removed from your account until you are ready to reactivate.

Can I cancel Prime Video separately from Prime membership?

If you subscribed to Prime Video as a standalone service (not as part of Prime), you cancel it separately in the same Memberships and Subscriptions section. Look for "Prime Video" as its own line item. If Prime Video came with your Prime membership, canceling Prime cancels Prime Video too.

Will I lose my Prime Video watch history if I cancel?

No. Your watch history, saved shows, and watchlist stay in your account. If you reactivate Prime later, everything is still there. You just lose the ability to watch while you do not have an active membership.

How do I know if my cancellation actually went through?

Check your email for a cancellation confirmation from Amazon. You should receive it within a few minutes of canceling. You can also go back to Your Account > Memberships and Subscriptions and verify that Prime no longer shows as active. If you do not see a confirmation email, log back in and check whether the cancellation completed.