Where to find your rating in the Uber app

Your Uber rating appears in your account profile, accessible from the app's main menu. Open Uber, tap the account icon (usually your profile picture or initials in the top left or right corner), then scroll down until you see a number with stars next to your name. That number, typically between 4.5 and 5.0, is your rider rating.

The rating shows as a single decimal — for example, 4.87 or 4.92. Uber rounds this to one decimal place in the app, though the actual calculation behind it uses more precision. This is the rating that drivers see when they decide whether to accept your ride request.

If you do not see a rating in your profile, you may not have completed enough rides yet. Uber typically requires at least one completed trip before a rating appears. New accounts sometimes take a few hours to generate an initial rating.

Key Takeaways

  • Your rating is visible in your Uber app profile under your account menu and shows as a number between 1 and 5 stars.
  • Drivers can see your rating before accepting your ride, and a low rating may cause drivers to decline your requests.
  • Your rating is based on feedback from drivers after each completed trip, not on individual trip details or specific complaints.
  • You cannot see individual ratings from specific drivers or the reasons behind rating changes, only your overall number.
  • Ratings improve over time through consistent, courteous behavior — being on time, treating the car well, and communicating clearly with drivers.

What your rating number actually means

Uber does not publish the exact formula, but your rating is an average of feedback from drivers over your lifetime as a rider. Each driver can rate you from 1 to 5 stars after a trip ends. A 4.9 rating means drivers have consistently given you high marks; a 4.5 or lower means some trips resulted in lower ratings.

The rating is not tied to specific incidents or complaints. You will not see which trip caused a rating drop or what a particular driver said about you. Uber shows only the overall number, updated after each new rating arrives.

A rating below 4.6 may cause problems. Many drivers decline rides from passengers with lower ratings, and some cities have reported that ratings below 4.5 can make it difficult to find a driver during busy times. A rating below 4.0 is rare and usually results in account deactivation.

Why your rating might be lower than expected

Common reasons drivers give low ratings include arriving late to the pickup location, being rude or dismissive, eating or drinking in the car without permission, slamming doors, or leaving trash behind. Drivers also rate down when a rider cancels frequently or requests a ride and then is not ready when the driver arrives.

Some low ratings come from misunderstandings. If you request a ride and then change your mind about the destination, or if you ask the driver to wait longer than they expected, that can result in a lower rating even if you were polite. Drivers rate based on the entire experience, not just conversation.

Technical issues rarely cause rating drops. If the app crashes or you lose connection, that does not affect your rating. Drivers understand that app problems happen and do not penalize riders for them.

How to improve a low rating

The most direct way to improve your rating is to be ready when the driver arrives, communicate clearly about your destination before getting in the car, and treat the vehicle with respect. Sit normally, do not eat or drink unless the driver offers, and do not slam doors or leave belongings behind.

If you are running late, message the driver through the app as soon as you know. Drivers appreciate a heads-up and are less likely to rate down if you communicate. When you exit the car, say thank you — small courtesies matter in ratings.

Ratings improve gradually. A single bad rating does not tank your overall number if you have many trips. If you have 50 trips and one driver gives you 2 stars, your rating will barely move. Over time, consistent good behavior will push your rating back up to 4.8 or higher.

What happens if your rating gets too low

Uber does not state a specific threshold for deactivation, but ratings below 4.0 are extremely rare and usually result in account review or suspension. Before that point, you will straightforward find it harder to get drivers to accept your requests. During peak hours, a 4.5 rating may mean longer wait times.

If your account is deactivated due to low rating, Uber will send you a message explaining the reason. You can contact Uber support through the app to appeal, though the company rarely reverses deactivation decisions based on rating alone.

The good news is that ratings below 4.6 are uncommon for riders who follow basic courtesy rules. Most riders maintain ratings between 4.7 and 5.0 without effort.

Checking your rating on different devices

Your rating is the same whether you check it on iPhone, Android, or the web version of Uber. The location of the rating in the app is identical across all platforms — in your account profile under the menu.

If you use multiple Uber accounts, each account has its own separate rating. A rating on one account does not affect another account, even if both are linked to the same phone number or payment method.

Uber does not send email notifications when your rating changes. You have to open the app and check your profile to see the current number. Some riders check weekly; others check only when they notice drivers declining their requests.

Frequently Asked Questions

Can I see which driver gave me a low rating?

No. Uber does not show you individual ratings from specific drivers or identify which trip caused a rating change. You see only your overall average rating across all trips. This privacy protection works both ways — drivers cannot see your name or details until they accept your ride.

Does canceling a ride hurt my rating?

Canceling before a driver accepts does not affect your rating. Canceling after a driver has accepted and is on the way may result in a low rating from that driver, since they wasted time and fuel. Frequent cancellations can also cause drivers to decline your future requests.

What if I think a rating is unfair?

You cannot dispute individual ratings. If you believe your account was deactivated unfairly, you can contact Uber support through the app and explain your side. Uber reviews appeals, but the company rarely overturns decisions based on rating disputes alone.

Does my rating affect the price I pay for rides?

No. Your rating does not change the fare you see in the app. However, a low rating may make it harder to find a driver willing to accept your request, which can mean longer wait times during busy periods.

How often does my rating update?

Your rating updates after each completed trip, once the driver submits their feedback. This usually happens within a few minutes of the ride ending, though it can take up to an hour. You will not see a notification when it changes — you have to check your profile to see the new number.