You can delete a USPS.com account through your account settings, but the process depends on whether you have active mail services tied to it

USPS.com accounts fall into two categories: basic accounts used only for tracking packages and buying postage online, and accounts linked to USPS services like Informed Delivery or a Post Office Box. Basic accounts can be deleted directly through the website. Accounts with active services require you to cancel those services first, then contact USPS customer service to remove the account itself. The deletion is permanent — you cannot recover the account or its history once it is gone.

The reason for this two-step process is that USPS ties account deletion to your service agreements. If you have a PO Box, a mail forwarding order, or an active Informed Delivery subscription, the account cannot be fully removed until those services end. This protects both you and USPS from accidental deletions that would interrupt mail delivery or service.

Key Takeaways

  • Basic USPS.com accounts with no active services can be deleted through your account settings under "Account Management" without contacting USPS.
  • If you have a PO Box, mail forwarding, or Informed Delivery, you must cancel those services before the account can be deleted.
  • Account deletion is permanent and cannot be undone, so read or save any information you need before proceeding.
  • If the delete option does not appear in your settings, contact USPS customer service at 1-800-275-8777 to confirm whether active services are blocking deletion.

How to delete a basic USPS account with no active services

Log into your USPS.com account and go to the "Account Management" section, usually found in the top right menu or under your profile name. Look for a link or button labeled "Delete Account," "Close Account," or "Account Settings." Click it and follow the prompts to confirm deletion. USPS will ask you to re-enter your password to verify you own the account. Once you confirm, the account is deleted when ready.

If you do not see a delete option in Account Management, your account may have an active service attached to it. Stop and move to the next section instead of contacting support yet — you will need to cancel the service first.

Cancel active services before deleting your account

If you have a Post Office Box, check your USPS.com account for "Manage PO Box" or similar language in your account dashboard. Click it and look for a "Close" or "Cancel" option. You will need to provide a closing date — USPS typically requires at least one business day notice. Once the PO Box is closed, wait one business day before attempting to delete your account.

For mail forwarding, go to "Manage Mail Forwarding" in your account and select the forwarding order you want to stop. Choose an end date and confirm the cancellation. Mail forwarding orders usually stop on the date you choose, so you can delete your account the next day.

For Informed Delivery, open your account settings and find "Manage Informed Delivery" or "Email Notifications." You can turn off Informed Delivery directly without contacting USPS. Once it is off, the account is no longer tied to an active service and can be deleted.

What happens to your mail and packages after deletion

Deleting your USPS.com account does not affect mail delivery to your address or packages already in transit. The account is only a login portal for tracking and managing services online. Any packages currently being delivered will arrive normally — the deletion straightforward removes your ability to track them through USPS.com.

If you have mail forwarding active when you delete the account, the forwarding will stop on the date you set during cancellation, not on the date you delete the account. Make sure you cancel forwarding before you delete the account, or set a cancellation date after the account deletion date to avoid confusion.

Contact USPS if the delete option does not appear

If you have followed the steps above and still do not see a delete option, call USPS customer service at 1-800-275-8777. Have your account email address and phone number ready. Tell them you want to delete your account and ask whether any services are still attached to it. They can see what is blocking deletion and walk you through canceling it.

USPS customer service hours are Monday through Friday, 9 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 6 p.m. Eastern time. Wait times are usually shorter early in the morning or on weekday afternoons. You can also use the USPS website chat feature if you prefer not to call, though phone is faster for account issues.

Save your information before deleting

Before you delete your account, take screenshots or write down any information you might need later: your PO Box number if you had one, the dates of any mail forwarding orders, or a list of tracking numbers for packages you want to keep records of. Once the account is deleted, you cannot log back in to retrieve this information.

If you had Informed Delivery set up, note which email address was receiving the daily mail scans. If you plan to sign up again later with a different email, you will need to know the address associated with the old account to avoid conflicts.

Frequently Asked Questions

Can I delete my USPS account if I have packages currently being delivered?

Yes. Deleting your account does not stop packages in transit or affect delivery. You straightforward lose the ability to track them through USPS.com after deletion. If you need to track a package after deleting your account, you can use the tracking number on the shipping label or receipt.

What if I delete my account by mistake?

Account deletion is permanent and cannot be reversed. You will need to create a new account with the same or a different email address. Any history, saved addresses, or preferences from the old account will be gone. If you deleted it very recently, contact USPS customer service when ready — they may be able to restore it within a short window, though this is not may provide.

Do I need to delete my account if I just want to stop using it?

No. You can straightforward stop logging in. Inactive accounts do not cost anything and do not affect your mail delivery. Deletion is only necessary if you want to remove the account permanently or if you have privacy concerns about the account existing.

Will deleting my USPS account affect my credit or any government records?

No. Your USPS.com account is separate from any government databases or credit records. Deleting it only removes your login access to the USPS website and app. It does not change your address with the Post Office or affect mail delivery.

Can I delete my account if I have a balance or unpaid postage?

USPS will not let you delete an account with an outstanding balance. You must pay any remaining balance first. Log into your account, go to "Billing" or "Payment History," and pay what you owe. Once the balance is zero, you can proceed with deletion.