Deleting your Shein account removes your profile, order history, and saved payment methods from their servers

Shein does not offer a self-service delete button in the app or website. Instead, you must contact their customer service team and request account deletion directly. The process takes a few days to a week, and Shein will ask you to confirm your identity before they remove anything. Once deleted, you cannot recover your account, order history, or saved addresses — so read any information you need first.

The reason Shein requires manual deletion is that they need to verify you own the account before permanently removing it. This protects against someone else deleting your account without permission. It also means Shein keeps records of past transactions for their own accounting and legal purposes, even after your account is gone — they straightforward disconnect those records from your profile.

Key Takeaways

  • Shein requires you to contact customer service by email or in-app chat to delete your account; there is no delete button in settings.
  • You should read or screenshot your order history and saved addresses before requesting deletion, since you cannot recover them afterward.
  • Shein will ask you to confirm your identity, usually by providing your email address and account details, before processing the deletion.
  • The deletion process typically takes three to seven days, and you will receive a confirmation email once your account is fully removed.
  • After deletion, any refunds or returns in progress may be delayed, so check your account status before you request removal.

Save your information before you delete

Before you contact Shein, take screenshots or write down anything you might need later. This includes your order history (order numbers, dates, items purchased, and amounts paid), any saved addresses, and your account email. If you have an active return or refund, note the return tracking number and status.

Open the Shein app or website and go to your account profile. Tap or click "My Purchases" and scroll through each order. Take a screenshot of the order details page for each one, or open a notes app and write down the key information. If you have multiple addresses saved, go to "My Addresses" and record those as well. This takes ten to fifteen minutes but saves you from having to contact Shein later if you need proof of a past purchase.

Contact Shein customer service to request deletion

Open the Shein app and tap the profile icon in the bottom right corner. Scroll down and tap "Customer Service" or "Help & Support." Choose "Contact Us" and select "Account" as the category. In the message box, write: "I want to delete my account permanently. Please delete my account and all associated data."

Alternatively, you can email Shein directly at their support address (found in the app under Help & Support). Include your full name, the email address linked to your account, and your request to delete the account. Keep the message short and clear — Shein's support team handles thousands of requests daily, and a straightforward message gets routed faster than a long explanation.

If you have an active order or return in progress, mention that in your message so the support team can tell you whether to wait. Some programs require you to complete returns before deletion, while others will process the return after your account is gone.

Verify your identity when Shein asks

Within one to three days, a support agent will reply asking you to confirm your identity. They typically ask for your registered email address, the phone number on file, or the last four digits of a payment method you used. Answer these questions exactly as they appear in your account — if your phone number is stored with a country code, include it the same way.

Do not share your full payment card number, password, or any information beyond what the agent specifically requests. Shein support will never ask for your password. If an email asks for your password, it is a phishing attempt — do not respond and report it as spam.

Wait for the deletion to complete

After you verify your identity, Shein will process the deletion. This usually takes three to seven days. You will receive a final confirmation email saying your account has been deleted. At that point, you cannot log in with that email address, and your profile is no longer visible on the Shein platform.

If you do not receive a confirmation email after seven days, send a follow-up message to customer service with your original request date and the agent's name (if they provided one). Keep copies of all emails you exchange with Shein in case you need to reference them later.

What happens to your data after deletion

Shein removes your profile, login credentials, and saved payment methods from their active systems. However, they retain records of your past transactions for accounting, tax, and legal purposes — this is standard practice for all online retailers. These records are no longer connected to your personal profile, so Shein cannot use them to send you marketing emails or targeted ads.

If you have an outstanding refund or return, deletion may delay processing. Some refunds take longer to complete after an account is gone because Shein has to match the transaction to their internal records rather than your profile. If you are waiting for money back, wait until the refund clears before requesting deletion.

Alternatives if you want to keep your account but reduce tracking

If you want to stop receiving Shein emails without deleting your account, go to your account settings and uncheck "Marketing Emails" or "Promotional Communications." This stops most marketing messages but keeps your account active and your order history intact.

If you are concerned about payment security, you can remove saved payment methods from your account without deleting the account itself. Go to "Payment Methods" in your account settings and delete any cards or digital wallets you no longer want stored. You can still make purchases — you will just enter your payment information each time.

Frequently Asked Questions

Can I delete my Shein account through the app settings?

No. Shein does not have a delete account option in the settings menu. You must contact customer service through the in-app chat, the Help & Support section, or email. This is intentional — it prevents accidental deletion and confirms that the person requesting deletion actually owns the account.

What if I forgot the email address or phone number linked to my account?

Tell the support agent that you cannot remember the information they asked for. Provide any details you do remember — your full name, approximate account creation date, or the last item you purchased. The agent may ask additional questions to verify your identity, such as the amount of your largest order or the address where items were shipped.

Can I reactivate my account after deletion?

No. Once Shein deletes your account, it is permanently removed. You can create a new account with the same email address after a few days, but it will be a fresh account with no order history or saved information. If you think you might want to keep your account, consider just removing saved payment methods or unsubscribing from emails instead.

How long does it take to delete a Shein account?

The process typically takes three to seven days from the time you verify your identity. The first response from customer service usually comes within one to three days. If you do not hear back after a week, send a follow-up message with your original request date.

Will deleting my account remove me from Shein's mailing list?

Yes. Once your account is deleted, Shein cannot send you marketing emails because your profile no longer exists in their system. However, if you created an account with an email address you no longer use, you may still receive emails to that address for a few days after deletion while their systems sync. You can unsubscribe from those emails using the link at the bottom of the message.