How to cancel Amazon Prime
You can cancel Amazon Prime through your Amazon account settings in about two minutes. The cancellation takes effect when ready if you cancel during your free trial, or at the end of your current billing period if you are a paid member. Amazon will not refund the portion of your membership you have not yet used, though some situations — like being charged twice by mistake — may may have access to for a refund if you contact customer service.
The steps are the same whether you signed up through Amazon.com directly, through a third-party app, or as part of a bundle with other Amazon services. If you signed up through a carrier like Verizon or a streaming service, you will cancel through that provider instead, not through Amazon.
Key Takeaways
- You cancel Prime through your Amazon account settings under "Memberships and Subscriptions," not through a separate app or website.
- Cancellation takes effect when ready during a free trial but waits until your next billing date if you are a paid member.
- Amazon does not refund unused portions of your membership unless there is a billing error or you contact customer service with a specific reason.
- If you signed up through a phone carrier, streaming service, or third-party app, you must cancel through that provider, not through Amazon directly.
- You can restart Prime at any time after cancellation without losing your saved preferences or purchase history.
Cancel Prime on a computer or phone browser
Open Amazon.com and sign in to your account. Click on the account icon in the top right corner (it looks like a person's head and shoulders) and select "Account" from the dropdown menu.
Scroll down to find "Memberships and Subscriptions" and click on it. You will see a section labeled "Prime Membership" with a button that says "Manage Membership" or "View Membership." Click that button.
On the next page, you will see your current membership status and renewal date. Scroll down until you find the button that says "End Membership" or "Cancel Membership." Click it. Amazon will ask you to confirm the cancellation and may show you a discount offer to keep your membership — you can ignore this and proceed with cancellation by clicking the final confirmation button.
Cancel Prime through the Amazon app
Open the Amazon app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Tap "Account" and then scroll down to find "Prime Membership."
Tap "Manage Your Prime Membership" or "View Your Membership." On the next screen, scroll down and tap "End Your Prime Membership" or "Cancel Membership." Confirm the cancellation when prompted.
The app experience varies slightly depending on whether you use iOS or Android, but the location of these settings is the same on both. If you cannot find the option, try canceling through a web browser instead — the browser version is more reliable if the app is not displaying the menu correctly.
What happens after you cancel
If you are in a free trial, your access ends when ready and you will no longer see Prime benefits like free shipping or Prime Video. If you are a paid member, you keep your Prime benefits until the end of your current billing cycle, then access stops.
Your Amazon account itself remains active. You can still make purchases, but you will pay shipping fees on items that would normally may have access to for free Prime shipping. Your purchase history, saved addresses, and payment methods stay in your account.
If you change your mind, you can restart Prime at any time through the same "Memberships and Subscriptions" menu. You will not lose any of your account information or preferences.
Canceling Prime Video, Prime Music, or other add-ons separately
If you only want to cancel Prime Video or Prime Music but keep your full Prime membership, you can cancel those services separately. In the "Memberships and Subscriptions" section, look for "Prime Video" or "Prime Music" listed separately from your main Prime Membership.
Click "Manage" next to whichever service you want to cancel, then select the option to end that subscription. This does not affect your main Prime membership or other add-ons.
Be aware that some add-ons are included with Prime at no extra cost — canceling them removes the benefit, but you keep paying for Prime itself. If you want to cancel Prime entirely, you still need to follow the steps above to end your main membership.
If you signed up through a third party
If you subscribed to Prime through a phone carrier like Verizon, a streaming service, or another third-party provider, you must cancel through that provider, not through Amazon. Canceling through Amazon will not work because the subscription is billed to the third party, not to your Amazon account.
Contact your carrier or service provider and ask to cancel your Prime subscription. They will handle the cancellation and stop charging you. You can verify the cancellation by checking your Amazon account — if it worked, your Prime Membership section will show that you no longer have an active subscription.
Refunds and billing issues
Amazon does not refund the unused portion of your membership when you cancel. If you paid for a full year and cancel after three months, you do not receive a refund for the remaining nine months.
If you were charged twice in one month, charged after you canceled, or believe there is a billing error, contact Amazon customer service through your account. Go to "Help" at the bottom of the Amazon homepage, select "Contact Us," and choose the option for billing or subscription issues. Explain the problem and Amazon will review your account. They may issue a refund if the error is confirmed.
Frequently Asked Questions
Will I lose my Prime Video watchlist and recommendations if I cancel?
No. Your watchlist, viewing history, and recommendations stay in your Amazon account. If you restart Prime later, everything will be there. You just will not be able to watch Prime Video content while your membership is inactive.
Can I cancel Prime in the middle of a billing cycle?
Yes, but you will keep your benefits until the end of your current billing period. If you are charged monthly and cancel on the 15th of the month, you keep Prime until the end of that month, then it stops. You will not be charged again.
What if I signed up for Prime through my phone bill?
Contact your phone carrier directly — Verizon, AT&T, T-Mobile, or whoever bills you. Tell them you want to cancel your Prime subscription. They will remove it from your account and stop charging you. Canceling through Amazon will not work because the subscription is managed by the carrier.
Do I lose my Amazon account if I cancel Prime?
No. Canceling Prime only removes the membership benefit. Your Amazon account stays active, your purchase history remains, and you can still shop on Amazon. You just will not have free shipping or access to Prime Video and other Prime benefits.
Can I get a refund if I cancel right after signing up?
Amazon does not refund memberships as a standard policy. If you cancel during a free trial, you lose access when ready but were never charged. If you were charged and want to discuss a refund, contact Amazon customer service through your account and explain your situation — they may make an exception depending on the circumstances.