You can delete your Planet Fitness account online or by calling the gym directly, but you must cancel your membership first

Planet Fitness requires you to cancel your membership before the account itself can be deleted. The membership cancellation and account deletion are two separate steps. You can start the cancellation process through your Planet Fitness app or website, but the final step usually requires a phone call or an in-person visit to your home gym location. Once your membership is cancelled, you can request that your account and personal data be removed from their system.

The reason for this two-step process is that Planet Fitness needs to stop billing you before they can close your account. If you try to delete your account while an active membership exists, the system will not allow it. Cancelling first protects you from unexpected charges after you think your account is gone.

Key Takeaways

  • Cancel your Planet Fitness membership through the app or website first, then request account deletion as a separate step.
  • If you cancel online, you will receive a confirmation email, but you should call your home gym location to confirm the cancellation went through.
  • Account deletion requests can be made by phone, email, or in person at your gym, and Planet Fitness will remove your personal data within 30 days.
  • If you signed up for a contract with an early termination fee, you may owe that fee when you cancel, depending on your membership type and how long you have been a member.

How to cancel your membership through the app or website

Open the Planet Fitness app or go to planetfitness.com and sign into your account. Look for the account settings or membership section — this is usually found in a menu labeled "Account" or "My Membership." Select the option to cancel or manage your membership. The app will ask you to confirm your reason for cancelling and may offer you a discount to stay, but you can decline and proceed with the cancellation.

After you complete the online cancellation, you will receive a confirmation email from Planet Fitness. Save this email. However, online cancellations sometimes fail to process correctly, so call your home gym location within 24 hours to confirm that your membership cancellation was recorded in their system. Provide them with your member ID number and the date you cancelled online. This phone call takes five minutes and prevents you from being charged again by mistake.

What to do if you cannot cancel online

If the app or website cancellation does not work, or if you prefer to cancel in person, visit your home gym location during business hours and speak to the front desk. Bring your member ID card or the phone number associated with your account. The staff will process your cancellation on the spot and give you a written confirmation. Keep this receipt.

You can also cancel by calling Planet Fitness customer service at 1-855-707-1895. Have your member ID and the phone number on your account ready. The representative will confirm your identity, process the cancellation, and email you a confirmation. If you are cancelling because of a contract early termination fee, ask the representative to explain the fee amount and whether it applies to your membership type.

Understanding early termination fees

Planet Fitness offers different membership types: month-to-month memberships with no contract, and annual or multi-year memberships that may include an early termination fee. If you signed up for a contract membership and cancel before the contract ends, you may owe a fee. This fee is typically between $58 and $200, depending on your membership level and how much time remains on your contract.

Before you cancel, log into your account and check your membership details to see what type of membership you have. If you are unsure whether a fee applies, ask during the cancellation call or visit. Planet Fitness will tell you the exact amount before processing the cancellation. Some members choose to put their membership on hold instead of cancelling if a fee would explore — a hold typically lasts 30 to 90 days and costs nothing, giving you time to decide whether to resume or cancel later.

How to request account deletion after cancellation

Once your membership is cancelled, you can request that Planet Fitness delete your account and personal data. You have three options: call your home gym location, email Planet Fitness customer service, or visit in person. When you contact them, clearly state that your membership is already cancelled and you want your account deleted. Provide your member ID and the email address associated with your account.

Planet Fitness will process your deletion request within 30 days. They will remove your personal information from their active systems, including your name, address, phone number, email, and payment method. You will not receive a separate confirmation email for the deletion — the company straightforward processes the request and removes the data. If you want written proof that your account was deleted, ask for it during your request and keep any confirmation number they provide.

What happens to your data after deletion

When Planet Fitness deletes your account, they remove your personal information from their main database. However, they may retain some data for legal or financial reasons — for example, records of payments you made or any disputes. This retained data is kept separate from your active account and is not used for marketing or gym operations.

If you want to know exactly what data Planet Fitness retains after deletion, you can submit a data subject access request. Contact their privacy team through the Planet Fitness website and request a copy of all data they hold about you. This request usually takes 30 to 45 days to process. You can also ask them to delete any retained data that is not legally required to keep, though they may decline if the data relates to a financial transaction or dispute.

Frequently Asked Questions

Can I delete my Planet Fitness account without cancelling my membership?

No. Planet Fitness will not delete your account while your membership is active because they need to stop billing you first. You must cancel your membership before requesting account deletion. If you try to delete without cancelling, the system will reject the request and direct you to cancel first.

Will I be charged again after I cancel?

You should not be charged after cancellation, but mistakes happen. Check your bank or credit card statement for 30 days after you cancel to make sure no charges appear. If you see a charge, contact Planet Fitness customer service when ready with your cancellation confirmation email or receipt. They can reverse the charge and investigate what went wrong.

What if I want to rejoin Planet Fitness after deleting my account?

You can sign up again with the same email address or a different one. Your old account data will be gone, so you will create a new account from scratch. You may be offered a promotional rate for new members, depending on current offers at your location.

How long does it take to delete my account after I cancel?

Planet Fitness processes deletion requests within 30 days. Most accounts are deleted within one to two weeks, but the company allows up to 30 days. If you need confirmation sooner, call your home gym and ask them to check the status of your deletion request.

Do I need to delete my account if I just want to pause my membership?

No. If you want to stop going to the gym temporarily but might return, ask about a membership hold instead. A hold pauses your membership for 30 to 90 days at no cost, and your account stays active. You can resume whenever you are ready. This is simpler than deleting and re-joining later.