How to delete your Wizz account
To delete your Wizz account, log in to the app or website, go to your profile settings, find the account deletion option, and follow the prompts to confirm. Wizz will ask you to verify your identity before the deletion goes through. The process typically takes a few minutes, though the company may take several days to fully remove your data from their servers.
Before you delete, read or save any information you want to keep — your match history, photos, or conversations will be gone once the account is removed. If you have an active subscription, cancelling it separately before deletion can prevent unexpected charges, though deletion itself should stop any recurring payments.
Key Takeaways
- Log into Wizz, open your profile settings, and select the account deletion option to start the process.
- You will need to verify your identity, usually through the email or phone number linked to your account.
- Save any photos, conversations, or other data you want to keep before confirming deletion, as they cannot be recovered afterward.
- Cancel any active subscription before deleting your account to avoid being charged after the account is gone.
- Full removal from Wizz's servers can take several days even after you confirm deletion in the app.
Step-by-step deletion process
Open the Wizz app or go to wizz.com and log in with your credentials. Tap or click the profile icon, usually located at the bottom or top of the screen depending on whether you are on mobile or desktop. Select "Settings" or "Account Settings" from the menu.
Scroll down to find "Delete Account" or "Close Account" — the exact wording varies slightly between the app and website. Tap or click it. Wizz will show you a warning that deletion is permanent and ask you to confirm. Read through any information about what will happen to your data, then proceed to the next step.
Enter the verification code or answer the security question Wizz sends to your registered email or phone number. This step confirms you own the account and are not deleting it by accident. Once verified, confirm the deletion one final time. The account will be marked for deletion when ready, though Wizz may take up to a week to fully purge your information from their system.
What happens to your data after deletion
Once your account is deleted, your profile, photos, and messages are no longer visible to other users. Wizz removes your information from their active servers, but they may keep some data for legal or security reasons — usually in encrypted form and separate from your profile. This retained data is not tied to your account and cannot be used to contact you or identify you as a user.
If you had a paid subscription, deletion stops future charges. However, you will not receive a refund for any remaining subscription time. If you want a refund before deleting, contact Wizz support through the app or website to request one — some refunds are possible depending on how recently you paid and your location.
If you want to pause instead of delete
Wizz offers a deactivation option that is different from deletion. Deactivating hides your profile from other users but keeps your account and data intact. You can reactivate a deactivated account at any time by logging back in. This is useful if you want to take a break without losing your matches, messages, or profile information.
To deactivate instead of delete, go to Settings and look for "Deactivate Account" or "Hide Profile" rather than the deletion option. Deactivation is reversible; deletion is not. If you are unsure whether you want to leave permanently, deactivation lets you step away without losing your account.
Cancelling your subscription before deletion
If you have a paid Wizz subscription, cancel it before deleting your account to avoid being charged after deletion. Go to Settings, select "Subscription" or "Billing", and look for "Cancel Subscription" or "Manage Subscription". Follow the prompts to cancel — you will usually see an option to cancel when ready or at the end of your current billing period.
Check your email for a cancellation confirmation. If you were charged after cancelling, contact Wizz support with your receipt and explain the issue. Keep records of your cancellation confirmation in case you need to dispute a charge with your bank or payment provider.
Recovering your account after deletion
Once you confirm deletion, you cannot recover your account or any of its data. Wizz does not restore deleted accounts, even if you change your mind shortly after. If you think you deleted your account by mistake, contact Wizz support when ready — they may be able to stop the deletion if you reach them within a very short window, but this is not may provide.
If you want to use Wizz again after deletion, you will need to create a new account with a new email address or phone number. Your old profile, matches, and messages will be completely gone.
Frequently Asked Questions
Can I delete my Wizz account from the website instead of the app?
Yes. Log into wizz.com, go to Settings, and follow the same deletion steps as you would in the app. The process is identical on both platforms.
What if I forgot my password and cannot log in to delete my account?
Use the "Forgot Password" option on the login screen to reset it. Wizz will send a reset link to your registered email. Once you reset your password and log in, you can proceed with deletion. If you cannot access your email, contact Wizz support and explain the situation.
Will deleting my Wizz account remove me from other apps or services?
No. Deleting your Wizz account only removes your Wizz profile. If you signed up for Wizz using another service like Facebook or Google, deleting Wizz does not affect those accounts.
How long does it take for Wizz to completely delete my data?
Your profile disappears when ready after you confirm deletion, but Wizz may take up to seven days to fully remove your data from their servers. You will not be able to log back in once deletion is confirmed, even during this waiting period.
Can I get a refund if I delete my account with subscription time remaining?
Refund policies vary by location and payment method. Contact Wizz support before deleting and ask whether a refund is available for your remaining subscription time. Some refunds are granted, but deletion itself does not automatically trigger one.