How to delete a Fetch Rewards account
You can delete your Fetch Rewards account through the app or website, but the process is not obvious — there is no "delete account" button in settings. Instead, you contact Fetch support directly and request account deletion. Once you submit the request, Fetch will remove your account data, though they may keep some information for legal or tax reasons if you have redeemed points for rewards.
The deletion is permanent. You will lose access to any unspent points, and you cannot recover the account afterward. If you have pending rewards or points you want to use, redeem them before you request deletion.
Key Takeaways
- Fetch does not offer self-service account deletion through the app or website — you must contact their support team by email or through the in-app help option.
- Any unspent points are lost when your account is deleted, so redeem rewards or convert points to gift cards before you request removal.
- Fetch may retain some account information for tax or legal purposes even after deletion, particularly if you have received 1099 forms for rewards redeemed.
- The deletion request is permanent and cannot be undone, so confirm you no longer want the account before you submit the request.
Steps to request account deletion through the app
Open the Fetch Rewards app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" or "Contact Us" — the exact wording varies by app version. Choose "Account" or "Account Settings" from the category list, then look for an option labeled "Delete Account" or "Close Account".
If you do not see a delete option in the help menu, scroll through the available topics until you find "Account Deletion" or "Closing Your Account". Tap it and follow the prompts to submit your request. Fetch will ask you to confirm your email address and may ask why you want to delete the account — this is optional information you can skip.
After you submit the request, you will receive a confirmation email at the address associated with your account. Check your spam folder if you do not see it within a few minutes. The email will confirm that your deletion request has been received and may include a timeline for when the account will be fully removed.
Steps to request account deletion through the website
Go to the Fetch Rewards website and log in to your account. Click on your profile icon or account name in the top right corner, then select "Account Settings" or "Settings". Look for a "Privacy" or "Account Management" section.
Scroll to the bottom of the account settings page. You may see a link for "Delete Account", "Close Account", or "Data Deletion Request". If you do not find it in settings, go to the help or support section of the website. Search for "delete account" or "close account" and follow the form to submit your request.
If the website does not have a direct deletion form, you can email Fetch support at the address listed in their help section. Write a clear message stating that you want to delete your account and include the email address associated with your Fetch account. Send the email and wait for a response confirming receipt of your deletion request.
What happens to your points and rewards
When you delete your account, any unspent points are permanently lost. Fetch does not transfer points to another account, donate them, or refund them in any form. If you have points you want to use, redeem them for gift cards or other rewards before you request deletion.
If you have already redeemed points for rewards that are in transit or pending delivery, those rewards will still be sent to you. Deletion only affects your account and future access — it does not cancel orders that have already been processed.
Information Fetch may keep after deletion
Fetch may retain some of your account information even after deletion for legal, tax, or fraud-prevention purposes. If you received a 1099 form for rewards you redeemed in a given tax year, Fetch will likely keep records of that transaction for IRS compliance. They may also keep information if there is an active dispute or investigation related to your account.
Fetch's privacy policy states that they will delete personal data within a reasonable timeframe after you request it, but "reasonable" is not defined as a specific number of days. If you want to know exactly what information they are keeping and for how long, you can submit a data access request through their privacy portal or contact their privacy team directly.
Reasons people delete Fetch accounts
Some people delete Fetch because they no longer use the app or have stopped shopping at participating stores. Others delete because they are concerned about the data Fetch collects — the app tracks your grocery purchases, receipt information, and shopping patterns to show you personalized offers. If you do not want Fetch to continue collecting this data, deletion is the way to stop it.
A few people delete because they find the point system confusing or because they rarely accumulate enough points to redeem meaningful rewards. If you fall into this group, you might also consider straightforward uninstalling the app instead of deleting the account — uninstalling stops Fetch from collecting data without losing your points permanently.
What to do if you cannot find the delete option
If you have looked through the app and website settings and cannot find a delete account option, contact Fetch support directly. Use the in-app "Help" or "Contact Us" button and describe what you are looking for. You can also visit the Fetch Rewards help center online and search for "delete account" — if the option exists in your region or app version, the help article will show you where to find it.
Fetch support typically responds to deletion requests within one to three business days. If you do not hear back within a week, send a follow-up message or try contacting them through a different channel. Keep a copy of your deletion request for your records in case you need to reference it later.
Frequently Asked Questions
Can I reactivate my account after I delete it?
No. Account deletion is permanent and cannot be reversed. If you delete your account and later change your mind, you will have to create a new account from scratch. Any points or rewards history from your old account will be gone.
Will deleting Fetch stop it from tracking my purchases?
Yes. Once your account is deleted, Fetch will no longer collect data from your receipts or shopping activity. However, if you have already uploaded receipts or linked your payment methods, Fetch may have stored that historical data — deletion removes your account but may not erase all past information they collected.
What if I have a pending reward that has not been delivered yet?
Rewards that have already been processed will still be sent to you even if you delete your account. However, you will not be able to track the order or contact support about it using your Fetch account. Make sure you have the confirmation email for any pending rewards before you request deletion.
Do I lose my points when ready or does it take time?
Your points are lost as soon as your deletion request is processed, which usually happens within a few days. You cannot recover them after that point, so redeem any rewards you want before you submit the deletion request.
Can I delete my account if I have a pending referral bonus?
Yes, but you will lose the referral bonus if it has not been credited to your account yet. If someone has referred you and the bonus is still pending, wait for it to be added to your account before you request deletion. Once the bonus is in your account, you can redeem it or convert it to a gift card before you delete.