You can't delete feedback on eBay, but you can revise it or ask the other person to remove it
eBay does not allow you to permanently delete feedback you have left for a seller or buyer. Once feedback is posted, it stays on the record. However, you have two practical options: you can revise the feedback yourself if you change your mind about what you wrote, or you can request that the other person remove it with your permission. A revision changes what future buyers or sellers see. A removal takes the feedback off both accounts entirely.
The path you take depends on why you want the feedback gone. If you made a factual error or want to soften your words, revision works. If the transaction was actually resolved after you left negative feedback, or if you and the seller agreed the problem was fixed, removal is the better choice — and sellers are often willing to request it if you ask politely.
Key Takeaways
- You can revise feedback you left within 90 days by going to your account, finding the transaction, and editing your comment and rating.
- To remove feedback entirely, you must ask the other person (the seller or buyer) to request removal from eBay on your behalf.
- eBay will remove feedback only if both people agree, or if the feedback violates eBay's policies — for example, if it contains personal information or threats.
- Negative feedback that was resolved after you left it is the most common reason sellers will request removal, especially if you agree to revise it to positive first.
How to revise feedback you left
Revising feedback is the fastest option if you want to change what you wrote. Log into your eBay account and go to Account in the top right. Select Feedback from the menu. Find the transaction you left feedback for — you can search by buyer or seller name, or scroll through your history. Click on the feedback entry.
You will see a Revise button next to your feedback. Click it. You can now change your rating (from one to five stars) and rewrite your comment. Keep in mind that if you change negative feedback to positive, the seller may be more willing to request removal later if you ask. When you are done editing, click Submit. The revised feedback replaces the original when ready, and both the seller and buyer will see the new version.
You can revise feedback only within 90 days of leaving it. After 90 days, the revise option disappears and you cannot change it yourself. At that point, removal is your only option — and it requires the other person's cooperation.
How to request feedback removal from the other person
To remove feedback entirely, the person who received it (the seller if you left feedback for them, or the buyer if you left feedback for you) must request the removal from eBay. You cannot request it yourself. Start by contacting them directly through eBay's messaging system or email and explain why you want the feedback removed.
Be specific and honest. If the problem was resolved after you left negative feedback, say so. If you made an error in your feedback, explain it. If you and the seller worked things out, mention that. Most sellers will request removal if you ask politely and the situation genuinely improved. Some buyers will do the same. The key is showing that the feedback no longer reflects the transaction.
Once they agree, they log into their own eBay account, go to Account and Feedback, find your feedback about them, and click Request Removal. eBay will send you a notification asking if you consent. You must click Yes for the removal to go through. If you do not respond within 10 days, eBay may remove it anyway if the request meets their removal criteria.
When eBay will remove feedback without both people agreeing
eBay has a list of reasons feedback can be removed even if only one person requests it. If your feedback contains personal information — like a home address, phone number, or email address — eBay will remove it. If it includes threats, harassment, or profanity, removal is possible. Feedback that is off-topic (about eBay's policies rather than the transaction) or spam can also be removed.
If your feedback falls into one of these categories, you can request removal yourself without the other person's permission. Go to your feedback, click Revise, and then look for a Request Removal option. You will need to select the reason your feedback violates eBay's policy. eBay reviews the request and decides within a few days. This path is stricter — eBay will not remove feedback just because you changed your mind or want a fresh start.
What happens to your feedback history after removal
When feedback is removed, it disappears from both your account and the other person's account. It no longer counts toward either person's feedback score or percentage. Buyers shopping will not see it, and the seller's profile will show one fewer piece of feedback. The transaction itself stays in your purchase history, but the feedback attached to it is gone.
Removed feedback does not reappear later. Once it is gone, it is gone for good — unlike a revision, which is visible in the feedback history. This is why removal is a bigger step than revision. If you think you might want to keep a record of what happened, revising to a neutral or positive comment is often the safer choice.
Why a seller might refuse to request removal
Not every seller will request removal, even if you ask. Some sellers dispute that the problem was actually resolved. Others see negative feedback as a fair record of what happened and do not want to erase it. A few may use removal as leverage — asking you to revise to five stars before they will request removal, or demanding payment.
If a seller refuses and you believe the feedback violates eBay's policies (contains threats, personal information, or is off-topic), you can request removal yourself. Otherwise, your options are limited. You can revise the feedback to be less harsh, but you cannot force removal. This is why it is worth contacting the seller first and being clear about what you want and why — many will cooperate if the situation genuinely improved.
Frequently Asked Questions
Can I delete feedback I left more than 90 days ago?
No, you cannot revise it yourself after 90 days. Your only option is to ask the other person to request removal from eBay. If they agree, eBay will remove it. If they refuse and the feedback does not violate eBay's policies, it will stay on your record.
What if the seller left negative feedback about me in response?
You can ask the seller to remove their feedback about you the same way — by contacting them and requesting they submit a removal request to eBay. Feedback removal works both directions. If you both agree to remove each other's feedback, you can coordinate and submit removal requests at the same time.
Does revising negative feedback to positive make a seller more likely to request removal?
Often yes. Many sellers will request removal if you revise negative feedback to positive or neutral first, because it shows good faith. Some sellers see this as a fair compromise — your revised feedback is positive, and they request removal so neither of you has a negative mark. It is worth trying this approach before asking for removal outright.
Can I request removal if I just changed my mind about the rating?
Not on your own. Changing your mind is not a reason eBay will remove feedback without the other person's consent. You can revise the feedback yourself within 90 days, or ask the other person to request removal, but eBay will not remove it just because you regret leaving it.
What if the seller is unresponsive when I ask them to request removal?
If they do not reply or refuse, you are stuck unless the feedback violates eBay's policies. You can revise it to soften the language if you are still within 90 days. Otherwise, the feedback remains. This is why it is important to contact the seller as soon as you know you want it removed — the sooner you ask, the more likely they are to cooperate.