Deleting your eHarmony account removes your profile from the site permanently

To delete your eHarmony profile, log into your account, go to Settings, select "Close Account," and confirm the deletion. The process takes about two minutes. Your profile, messages, and matches will be removed from eHarmony's public site, though the company retains some account data for legal and billing purposes for a limited time.

eHarmony does not let you delete your account through the mobile app — you must use a web browser on a computer or phone. If you have an active subscription, deletion will end it when ready, and eHarmony will not refund the unused portion. If you want to pause your profile instead of deleting it, eHarmony offers a "hide profile" option that keeps your account intact but removes you from search results.

Key Takeaways

  • Log in to eHarmony through a web browser, navigate to Settings, and select "Close Account" to begin the deletion process.
  • Deletion is permanent and removes your profile, messages, and match history from the site, though eHarmony keeps some data for billing and legal reasons.
  • Active subscriptions end when ready upon deletion with no refund for unused time, so check your billing status before you proceed.
  • If you want to return later without losing your history, use the "hide profile" option instead, which pauses your visibility without erasing your account.
  • The mobile app does not have a delete option, so you must use a desktop or mobile web browser to complete the deletion.

Step-by-step deletion on desktop

Open a web browser and go to eharmony.com. Click the profile icon in the top right corner and select "Settings" from the dropdown menu. Scroll down to the bottom of the Settings page and look for a section labeled "Close Account" or "Account Closure." Click that option.

eHarmony will ask you why you are leaving and may offer you options to pause or hide your profile instead. If you want to delete anyway, select the deletion option and confirm your choice. You will receive a confirmation email at the address associated with your account. Some versions of the site require you to click a link in that email to finalize the deletion, so check your inbox and spam folder.

Step-by-step deletion on mobile web

Open a web browser on your phone — Safari, Chrome, Firefox, or any other browser works. Go to eharmony.com and log in. Tap the menu icon (three horizontal lines) in the top left or right corner, depending on your browser. Scroll down and tap "Settings."

Look for "Close Account" near the bottom of the Settings page. Tap it and confirm your choice when prompted. You will receive a confirmation email. The steps are the same as desktop, but the menu layout may look slightly different on a phone screen.

What happens to your data after deletion

Your profile, photos, and match history disappear from eHarmony's public site within a few hours of deletion. Other users will no longer see your profile in their search results or matches. However, eHarmony retains some account information — your email address, payment history, and account creation date — for billing records and to comply with legal requirements. This retained data is not visible on the public site.

Messages you sent to other users are deleted from your account, but the recipients may still see those messages in their inboxes. eHarmony does not remove messages from other users' accounts. If you are concerned about privacy, consider that any conversations you had are now only visible to the other person.

Canceling a subscription before deletion

If you have an active paid subscription, deletion will cancel it when ready. eHarmony does not refund unused subscription time. To avoid losing money, check your subscription status before you delete. Log into Settings and look for "Subscription" or "Billing" to see your renewal date and plan type.

If your subscription renews soon, you can wait until after the renewal date to delete, or you can contact eHarmony's support team to request a refund if you delete within a few days of being charged. Support contact options are usually listed at the bottom of the eHarmony website under "Help" or "Contact Us."

Hiding your profile instead of deleting it

If you think you might return to eHarmony later, hiding your profile is a better option than deletion. When you hide your profile, your account stays active and your history is preserved, but you will not appear in other users' searches or matches. You can unhide your profile at any time by logging back in and reversing the setting.

To hide your profile, go to Settings and look for "Hide Profile" or "Pause Profile." This option is usually near the "Close Account" button. Hiding does not cancel your subscription, so you will continue to be charged if you have an active plan. If you want to hide your profile and stop charges, you will need to cancel your subscription separately in the Billing section.

If you cannot find the delete option

eHarmony occasionally updates its website layout, which can move the delete option to a different location. If you cannot find "Close Account" in Settings, try scrolling to the very bottom of the Settings page — it is often placed there. If the option still does not appear, try logging out and logging back in, as the site may need to refresh.

If you are using an older version of eHarmony or a cached version of the site, clearing your browser cache and cookies may help. In most browsers, you can do this through Settings or Preferences under "Privacy" or "Browsing Data." After clearing the cache, log back into eHarmony and try again. If the delete option is still missing, eHarmony's support team can process the deletion for you — contact them through the Help section on the website.

Frequently Asked Questions

Can I delete my eHarmony account from the mobile app?

No. The eHarmony mobile app does not have a delete account option. You must use a web browser on a phone or computer to delete your account. Open eharmony.com in Safari, Chrome, or any other browser, log in, and follow the deletion steps from the Settings page.

Will eHarmony refund my subscription if I delete my account?

No. Deletion cancels your subscription when ready, but eHarmony does not refund unused time. If you were just charged, contact eHarmony support within a few days to request a refund — they may grant one as a courtesy, but it is not may provide.

Can I reactivate my account after I delete it?

No. Deletion is permanent. Your profile, messages, and match history cannot be recovered. If you want to use eHarmony again, you will need to create a new account from scratch. If you are unsure, use the "hide profile" option instead to pause your account without losing your data.

What if I get an error message when I try to delete?

Try clearing your browser cache and cookies, then log back in and try again. If the error persists, try a different web browser. If you still cannot delete, contact eHarmony support through the Help section on their website — they can delete your account manually for you.

Do other users still see my messages after I delete my account?

Yes. Messages you sent to other users remain in their inboxes even after you delete your account. Your profile will no longer be visible to them, but the conversation history stays. If you want to remove a specific message, you should contact eHarmony support before deleting your account.