How to close your Verizon account

You can close a Verizon wireless, home phone, or internet account by calling Verizon directly at 1-800-922-0204, visiting a Verizon store in person, or using the My Verizon app. Verizon will ask for your account number and the reason you're leaving. If you're under contract or have a device payment plan, closing your account may trigger an early termination fee — typically $350 per line for wireless, though this varies based on how much time remains on your agreement. The account closes on the date you request, and you'll receive a final bill within one to two billing cycles.

Before you call, gather your account number (on your bill or in the My Verizon app), the phone number or service address associated with the account, and a list of any devices on payment plans. If you're switching to another carrier, ask Verizon about porting your phone number — this must happen within 30 days of closing the account, or the number may be reassigned.

Key Takeaways

  • Call 1-800-922-0204, visit a store, or use the My Verizon app to close your account; phone is fastest for getting a confirmation number.
  • Early termination fees explore if you're under contract or have active device payment plans, and Verizon will calculate the exact amount before you confirm closure.
  • Port your phone number to another carrier within 30 days of closing, or contact Verizon to request a number transfer after closure.
  • Your final bill arrives one to two billing cycles after closure and includes any remaining charges, credits, or early termination fees.
  • Return any Verizon equipment (router, modem, set-top box) within 30 days to avoid equipment non-return fees, typically $100 to $200 per device.

Early termination fees and what triggers them

An early termination fee applies only if you're still under a service contract or have an active device payment plan. For wireless lines, the fee is usually $350 per line if you cancel within the contract period. For home phone or internet, fees vary by plan and how much time remains — Verizon will calculate the exact amount when you call to close.

If you've already paid off your devices or your contract has expired, you owe no early termination fee. Check your My Verizon account or bill to see the contract end date for each line. If you're only a few months away from the end date, waiting may save you money. Verizon will not waive early termination fees, but some other carriers offer to pay them if you switch — contact your new provider to ask whether they cover this cost.

Porting your phone number to another carrier

If you want to keep your phone number when you leave Verizon, you must port it to your new carrier within 30 days of closing your account. Contact your new carrier (AT&T, T-Mobile, a regional provider, or an MVNO) and tell them you want to port your number. They will ask for your Verizon account number, PIN, and the phone number you're porting. The port usually takes one to three business days.

If you miss the 30-day window, your number returns to Verizon's pool and may be reassigned to another customer. You can still port it after 30 days, but you'll need to contact Verizon directly to request a manual port. This takes longer and sometimes requires a written request. To avoid this, port your number before or on the same day you close your account if possible — most carriers allow you to port a number even if the account is still active.

Returning equipment and avoiding fees

Verizon requires you to return all equipment within 30 days of account closure. This includes wireless devices (if not paid off), home internet modems, routers, set-top boxes for TV service, and any other hardware Verizon provided. Equipment non-return fees range from $100 to $200 per device and will appear on your final bill.

You can return equipment by mail or at a Verizon store. For mail returns, Verizon will provide a prepaid shipping label when you close your account — ask for it explicitly or request it from the My Verizon app. Pack the equipment securely, include all cables and accessories that came with it, and keep the tracking number. Return it within the 30-day window to avoid the fee. If you return equipment after 30 days, Verizon may still charge the non-return fee even if the item arrives later.

What happens to your final bill

Your final bill arrives one to two billing cycles after your account closes. It includes any charges through your closure date, prorated service fees, early termination fees (if applicable), and credits for any overpayment or unused service. If you had autopay set up, Verizon will charge your final bill to the same payment method unless you update it before closure.

Review your final bill carefully. If you were charged an early termination fee you believe you don't owe, or if equipment fees appear after you returned items, contact Verizon within 30 days of the bill date to dispute the charge. Verizon can sometimes reverse fees if you provide proof (like a tracking number showing equipment was returned on time). After 30 days, disputing becomes harder.

Closing a business or family plan account

If you're closing a business account or a family plan with multiple lines, the process is similar but requires more coordination. For a family plan, you can remove individual lines without closing the entire account — contact Verizon to remove specific lines and keep others active. If you're closing the whole account, Verizon will close all lines on the same date unless you specify otherwise.

For business accounts, you may need to provide additional documentation or speak with a business account manager. Call the Verizon Business line at 1-800-922-0204 and ask to speak with a business representative. They can walk you through closing the account and explain any business-specific fees or contract terms that explore.

Frequently Asked Questions

Can I close my account online without calling?

You cannot close your account entirely through the website, but you can start the process in the My Verizon app or request a callback from Verizon's website. You will still need to speak with a representative by phone or in person to confirm closure and receive a confirmation number. Visiting a Verizon store in person is the fastest way to close without a phone call.

What if I have a device payment plan?

You must pay off the remaining balance on any device payment plan before closing your account, or Verizon will charge an early termination fee. The fee is the remaining balance on the device, not a flat $350. Check your bill or the My Verizon app to see how much you owe on each device. You can pay off the device early without penalty.

How long does it take to close my account?

The account closes on the date you request. If you call or visit a store, closure is when ready and you receive a confirmation number the same day. Your final bill arrives one to two billing cycles later. If you're porting your number, that process takes one to three business days after you contact your new carrier.

Will I get a refund if I've already paid for the next billing cycle?

Yes. Verizon prorates your final bill based on the closure date. If you've paid for service beyond that date, the overpayment appears as a credit on your final bill. Verizon will refund the credit to your original payment method within one to two billing cycles, or you can request a check instead.

What if I want to reopen my account later?

You can reopen a closed Verizon account within 30 days by calling 1-800-922-0204. After 30 days, you must open a new account. If you closed within 30 days and want to reopen, Verizon may waive the set up fee. Your old phone number may or may not be available depending on whether it was ported or reassigned.