You can delete your Uber account through the app or website, but the process is permanent and you'll lose access to your ride and payment history

To close your Uber account, open the Uber app, go to the Account tab, select Settings, scroll to the bottom, and tap "Delete Account." You'll be asked to confirm your reason for leaving and to enter your password. Uber will then deactivate your account within a few days. If you use the website instead, log in, click your profile icon, select Account Settings, scroll down to "Delete your account," and follow the same confirmation steps.

Once deleted, your account cannot be recovered. You won't be able to see past trips, access your payment methods on file, or retrieve any credits or promotions you haven't used. If you have an active ride or delivery order when you request deletion, Uber will complete it first, then proceed with closing the account.

Key Takeaways

  • Account deletion is permanent — you cannot undo it or recover your ride history, payment methods, or unused credits after the account is closed.
  • The deletion process takes a few days to complete, and you should not request a new account during that waiting period.
  • If you have an active ride or delivery order, Uber will finish it before closing your account.
  • You can deactivate your account temporarily instead of deleting it if you want to pause your account without losing your history.

Deactivation versus deletion: which option fits your situation

Uber offers two ways to stop using your account: deactivation and deletion. Deactivation is temporary — your account goes inactive, but your data, ride history, and payment methods stay on file. You can reactivate a deactivated account at any time by logging back in. This is the right choice if you're taking a break but might use Uber again later.

Deletion is permanent and irreversible. Once you delete your account, Uber removes your personal information, ride history, payment methods, and any unused credits or promotions. You cannot recover this data. If you decide to use Uber again after deletion, you'll have to create a brand new account from scratch. Choose deletion only if you're certain you won't need Uber again.

How to deactivate your account instead of deleting it

If you want to pause your account without losing your history, deactivation is faster and reversible. In the Uber app, go to Account, then Settings, and look for "Deactivate account" — this option appears above the delete option. Select it, choose your reason, and confirm. Your account will be inactive when ready, but you can reactivate it by straightforward logging in again with your email and password.

Deactivation is useful if you're unhappy with recent changes to the app, want to take a break from ride-sharing, or are trying out a competitor service. There's no time limit on how long your account can stay deactivated, and you won't lose any of your information or credits while it's inactive.

What happens to your data, credits, and payment methods

When you delete your account, Uber removes your personal information from active systems, but the company retains some data for legal and tax reasons — particularly records of trips and payments made. This retained data is not tied to your account and cannot be accessed through the app. Your name, phone number, email address, and saved payment methods are deleted from your active account.

Any unused credits, promotions, or gift card balances are forfeited when you delete your account. If you have a promotional code or credit you haven't used, use it before you delete. Once the account is gone, there's no way to recover that value. If you have an outstanding balance owed to Uber (for instance, a trip that couldn't be charged), you should settle it before deletion to avoid complications.

Steps to delete your account on mobile and desktop

On the Uber app (iPhone or Android): Open the app and tap the Account tab at the bottom right. Select Settings. Scroll all the way to the bottom of the page. Tap "Delete Account." Read the warning about permanent deletion. Enter your password to confirm. Select your reason for leaving from the dropdown menu. Tap "Delete" to confirm. Uber will send you a confirmation email and deactivate your account within a few days.

On the Uber website: Log in to your account at uber.com. Click your profile icon in the top right corner. Select "Account Settings." Scroll down to the bottom of the page. Click "Delete your account." Enter your password. Select your reason for leaving. Click "Delete account" to confirm. You'll receive a confirmation email, and your account will be closed within a few days.

Do not create a new Uber account while your deletion is processing. If you sign up with the same email address before the deletion is complete, the system may become confused about which account is active. Wait until you receive the final confirmation email before creating a new account if you change your mind.

Why Uber might prevent you from deleting your account

Uber will not allow you to delete your account if you have an active ride or delivery order in progress. The app will show an error message asking you to cancel or complete your current order first. Once that order is finished, you can proceed with deletion. This protects both you and the driver or delivery person from confusion about payment or cancellation.

If you have an outstanding balance owed to Uber — for example, a trip charge that failed or a dispute — you may not be able to delete until that's resolved. Contact Uber Support through the app to ask about settling any balance before you attempt deletion again. If you're locked out of your account due to suspicious activity, you'll need to verify your identity or resolve the security issue before you can delete it.

What to do if you can't delete your account

If the delete option doesn't appear in your Settings menu, your account may have an active order, an outstanding balance, or a security hold. Try canceling any active rides or deliveries first, then return to Settings and try again. If the option still doesn't show up, log out completely and log back in — sometimes a refresh fixes the issue.

If you still can't delete after trying these steps, contact Uber Support directly through the app. Go to Account, then Help, then select "Account and profile," and choose "Delete my account." Describe what happens when you try to delete, and a support agent can investigate whether there's a block on your account or a technical issue preventing deletion. Response times vary, but Uber typically replies within 24 to 48 hours.

Frequently Asked Questions

Can I get my ride history back after I delete my account?

No. Once your account is deleted, your ride history is permanently removed from your account and cannot be recovered. Uber retains some trip data for legal and tax purposes, but it's not accessible to you. If you need records of specific trips for tax or insurance reasons, read or screenshot your ride history before you delete your account.

What if I delete my account and then want to use Uber again?

You can create a new account using the same email address or a different one. However, your new account will have no history, credits, or saved payment methods — you'll start completely fresh. Any promotions or credits from your old account cannot be transferred.

Will deleting my Uber account affect my Uber Eats account?

Uber Eats and Uber rides use the same login account. If you delete your account, both services will be closed. If you want to keep using Uber Eats but not Uber rides, deactivate your account instead of deleting it, or contact Uber Support to ask about separating the services.

How long does it take for my account to be fully deleted?

Uber typically deactivates your account when ready after you confirm deletion, but the full deletion process takes a few days. You'll receive a confirmation email once the deletion is complete. During this waiting period, don't try to create a new account with the same email address.

Can I delete my account if I have a dispute with a driver or charge?

You can request deletion, but if there's an active dispute or investigation, Uber may place a hold on your account until it's resolved. If you're disputing a charge or reporting a safety issue, resolve that first through Uber Support, then proceed with deletion if you still want to close your account.