You can close your DoorDash account through the app or website in about two minutes
To close your DoorDash account, open the app or go to doordash.com, sign in, go to your Account settings, scroll to the bottom, and select "Close Account." DoorDash will ask you why you're leaving — you can skip this or answer it — and then confirm the closure. Your account and order history will be deleted within a few days.
Before you close, check whether you have a credit balance or an active DoorDash Pass subscription. Any unused balance on your account will be lost when you close, so you may want to spend it first. If you have an active Pass membership, canceling your account will also cancel the subscription, though you won't get a refund for the remaining time.
If you're closing because of a billing dispute, fraud, or a problem with an order, contact DoorDash support first — they may be able to resolve the issue without you losing your account. If you're closing because you want to take a break but might return later, consider deactivating instead of fully closing, though DoorDash doesn't offer a formal pause option the way some services do.
Key Takeaways
- Close your account from Account settings in the app or on doordash.com by selecting "Close Account" at the bottom of the menu.
- Any money left in your account balance will be lost when you close, so spend it or contact support to request a refund before closing.
- Closing your account also cancels any active DoorDash Pass subscription without refunding unused time.
- If you have a problem with an order or billing, contact DoorDash support before closing — they may resolve it and let you keep your account.
How to close your account on the DoorDash app
Open the DoorDash app and tap the account icon at the bottom right of the screen. This takes you to your Account page. Scroll all the way down until you see "Close Account" — it's the last option on the page, usually in red text. Tap it.
DoorDash will show you a screen asking why you're closing your account. You can select a reason from the list or skip this step entirely by tapping "Skip." Then tap "Close Account" again to confirm. The app will tell you your account is closed, and you'll be signed out when ready.
How to close your account on the DoorDash website
Go to doordash.com and sign in with your email and password. Click your account icon in the top right corner and select "Account" from the menu. Scroll down to the bottom of the page until you see "Close Account." Click it.
You'll see the same screen asking for a reason. You can answer or skip it. Click "Close Account" to confirm, and your account will be closed. You'll be signed out and returned to the DoorDash home page.
What happens to your account balance and subscriptions
Any money in your DoorDash account — from credits, refunds, or promotional balance — will be deleted when you close your account. DoorDash does not refund unused balance. If you have money sitting in your account, spend it on an order before you close, or contact DoorDash support to ask whether they can refund it. Support sometimes makes exceptions, but there's no may provide.
If you have an active DoorDash Pass subscription (the monthly membership that gives you free delivery), closing your account will cancel it when ready. You won't be charged again, but you also won't receive a refund for any remaining time on your current subscription. If you want to keep your Pass but just stop using DoorDash for a while, cancel the Pass subscription separately instead of closing your whole account.
What to do if you can't find the close account option
If you don't see "Close Account" at the bottom of your Account settings, make sure you're scrolled all the way down — it's straightforward to miss. On the app, swipe up on the Account page. On the website, scroll to the very bottom of the settings menu.
If you still can't find it, your account may have restrictions that prevent self-service closure — this sometimes happens if there's an active dispute or fraud investigation. Contact DoorDash support through the app or at help.doordash.com. They can tell you whether your account can be closed and walk you through the process if there are extra steps.
When to contact support instead of closing
If you're closing because of a problem — a missing order, a wrong charge, food that never arrived, or a billing error — contact DoorDash support first. Many issues can be resolved with a refund or credit, and support may be able to fix the problem without you losing your account. You can message support through the app by going to Account > Help > Contact Us, or use the chat on help.doordash.com.
If you're closing because you want to stop receiving notifications or emails, you don't need to close your account. Go to Account > Notifications and turn off the ones you don't want. This keeps your account active in case you want to order again later without having to create a new one.
How to reopen your account after closing
Once you close your DoorDash account, you cannot reopen it. If you want to use DoorDash again, you'll need to create a new account with the same or a different email address. Your old order history and saved addresses will be gone.
If you think you might want to use DoorDash again in the future, consider leaving your account open but inactive instead of closing it. You can turn off notifications and straightforward not use the app. This way, your account, saved payment methods, and address history will still be there if you change your mind.
Frequently Asked Questions
Will I get a refund if I have a credit balance when I close?
No. Any unused balance in your account will be deleted when you close. If you have money sitting there, spend it on an order first. If you want to try for a refund, contact DoorDash support before closing and explain your situation — they may make an exception, but it's not may provide.
Can I pause my account instead of closing it?
DoorDash doesn't offer an official pause or deactivation feature. Your best option is to leave your account open but turn off notifications in Account > Notifications. This way you can come back anytime without creating a new account.
What happens to my saved addresses and payment methods?
They will be deleted when you close your account. If you create a new DoorDash account later, you'll have to add them again. This is another reason to consider leaving your account open if you think you might order again.
How long does it take for my account to fully close?
DoorDash closes your account when ready, but it takes a few days for your data to be fully deleted from their system. You won't be able to sign in right away, and you can't undo the closure after you confirm it.
Can I close my account if I have an active order?
You should wait until your active order is delivered before closing. If you close while an order is being prepared or delivered, it may cause problems. If you have questions about an active order, contact support first.