Call Comcast to request account closure

To close a Comcast account, call their customer service line at 1-800-934-6489. Have your account number ready — you can find it on your bill or in the Xfinity app. A representative will walk you through the cancellation process, answer questions about early termination fees, and schedule your final service date.

Comcast does not allow account closure through their website or the Xfinity app. You must speak to a representative by phone. The call typically takes 10 to 20 minutes, though wait times vary by time of day and season. Calling early in the morning on a weekday usually means shorter waits than evening or weekend calls.

Before you call, write down what services you have — internet, TV, phone, or a combination. The representative will ask whether you want to keep any of them. If you only want to cancel one service, say that clearly, because the default assumption is often that you want to cancel everything.

Key Takeaways

  • Call 1-800-934-6489 to close your account; Comcast does not process cancellations online or through the app.
  • Have your account number ready and know which services you want to cancel, because representatives may try to keep you on the line with retention offers.
  • Ask about early termination fees before confirming the cancellation date, because some plans charge $10 to $15 per month for remaining contract time.
  • Return all Comcast equipment — modem, router, cable box, remote — by the service end date to avoid equipment fees of $100 to $200.
  • Request written confirmation of your cancellation date and any final charges so you have proof if a bill arrives after closure.

Understand early termination fees before you cancel

Comcast charges an early termination fee if you cancel before your contract ends. The fee is typically $10 to $15 per month for the remaining contract time. For example, if you have six months left on a two-year contract, the fee would be $60 to $90. Ask the representative for the exact amount before you confirm the cancellation.

Not all Comcast plans have contracts. Month-to-month plans have no early termination fee. If you signed up for a promotional rate, that rate may have been tied to a contract term. The representative can tell you whether your plan has a contract and what the fee would be.

Some people negotiate the fee down or ask the representative to waive it, especially if they have been a customer for many years or are moving to an area without Comcast service. It does not hurt to ask, but the representative is not required to waive it.

Return equipment to avoid charges after closure

Comcast will charge you for any equipment you do not return by your service end date. A modem costs $100 to $150 to replace, a cable box costs $50 to $100, and a router costs $50 to $75. If you have multiple boxes or devices, the charges add up quickly.

The representative will tell you where to return equipment. Most Comcast locations accept returns at their service centers, which you can find on the Comcast website by entering your zip code. Some areas also allow mail-in returns. Ask whether you need to schedule an appointment or whether you can drop off equipment during business hours.

Keep your receipt or confirmation number from the return. If Comcast later charges you for unreturned equipment, you will have proof that you returned it. Take a photo of the equipment before you drop it off if you are worried about it being lost or misplaced.

Handle your final bill and account closure confirmation

Your final bill will arrive after your service end date. It will include any charges for the last partial month of service, early termination fees if they explore, and any equipment fees if you did not return devices. The bill should not include charges for service after your cancellation date.

Ask the representative for your final bill amount before you hang up, or ask them to email you a summary. This way you will know what to expect and can catch errors if they occur. If your final bill is higher than expected, contact Comcast within 30 days to dispute it.

Request written confirmation of your cancellation. The representative may email it to you, or you can ask them to mail it. This confirmation should include your account number, cancellation date, and any fees. Keep this document in case you need to prove the account was closed if Comcast sends you a bill later.

Cancel autopay and check for outstanding balances

If you have autopay set up on your Comcast account, it will continue to charge your card or bank account until you cancel it. You can turn off autopay through the Xfinity app or website before you call to close the account, or ask the representative to disable it during your cancellation call.

Check whether you have any outstanding balance on your account before you cancel. If you do, you can pay it during the cancellation call or ask the representative how to pay it after closure. Leaving an unpaid balance can affect your credit if Comcast reports it to a credit agency.

After your account closes, log into the Xfinity app or website one more time to confirm that autopay is off and that no charges are pending. Once the account is fully closed, you should not be able to log in at all.

What to do if you want to cancel only one service

If you have internet, TV, and phone service bundled together, you can cancel just one or two of them and keep the others. Tell the representative exactly which service you want to cancel. Comcast may offer you a new rate if you keep the remaining services, so listen to what they propose.

Canceling one service may change your bill. A bundle usually costs less than paying for each service separately, so if you drop one service, your remaining services may become more expensive. Ask the representative what your new monthly bill will be before you agree to the change.

If you are canceling internet only, you will still need to return the modem and router. If you are canceling TV only, return the cable boxes and remotes. The representative will tell you which equipment applies to the service you are keeping.

Frequently Asked Questions

Can I cancel my Comcast account online?

No. Comcast requires you to call 1-800-934-6489 to close your account. You cannot cancel through the Xfinity website, app, or email. This policy is designed to give representatives a chance to offer retention deals, but it also means you must speak to someone to complete the cancellation.

What happens if I do not return my equipment?

Comcast will charge you for unreturned equipment on your final bill or in a separate charge after closure. A modem costs $100 to $150, a cable box costs $50 to $100, and a router costs $50 to $75. Keep your return receipt to prove you returned everything if a charge appears later.

How long does it take to close a Comcast account?

The phone call to request closure takes 10 to 20 minutes. Your service will end on the date you and the representative agree to, which is usually within 7 to 14 days. Your final bill arrives after that date and may take one to two weeks to reach you.

Will I be charged if I cancel before my contract ends?

Yes, if your plan has a contract. Early termination fees are typically $10 to $15 per month for the remaining contract time. Month-to-month plans have no early termination fee. Ask the representative for the exact fee amount before you confirm the cancellation.

What if Comcast keeps charging me after I cancel?

Contact Comcast when ready and provide your written cancellation confirmation. If charges continue, dispute them with your credit card company or bank. Keep all documentation — your cancellation confirmation, return receipts, and billing statements — to support your dispute.