Where to find your Uber score in the app
Your Uber score appears in the Uber app under your account profile. Open the app, tap the account icon (usually your photo or initials in the top left or bottom right corner), and look for a number displayed prominently — this is your rating. The score ranges from 4.60 to 5.00 and reflects how other riders and drivers have rated you.
If you do not see a rating displayed, you may not have completed enough trips yet. Uber typically shows your score after you have taken several rides, though the exact number of trips required is not publicly specified. New accounts sometimes take a few days to generate a visible score.
On some versions of the app, you may need to scroll down in your profile section to see the rating. If you still cannot locate it, try updating the Uber app to the latest version — older versions sometimes do not display the score in the same location.
Key Takeaways
- Your Uber score is visible in your account profile within the app and ranges from 4.60 to 5.00.
- Drivers and riders rate you after each trip, and your score is the average of those ratings.
- A score below 4.60 can result in your account being deactivated without warning.
- You can improve your score by arriving on time, being respectful, keeping the car clean, and following driver instructions.
- Disputing an unfair rating is possible through the app's support feature, though Uber does not remove ratings based on disagreement alone.
What your score actually means
Your Uber score is an average of ratings given by drivers and riders over your lifetime on the platform. Each person you interact with can rate you from 1 to 5 stars after the trip ends. A 5-star rating means the driver or rider had no complaints. A 1-star rating signals a serious problem — rudeness, property damage, safety concerns, or other violations of Uber's community guidelines.
Most riders and drivers cluster between 4.70 and 4.99. A score of 4.60 to 4.69 is considered low and puts you at risk. Uber does not publish the exact threshold, but accounts consistently below 4.60 can be deactivated. This means you will no longer be able to request rides or drive for the platform.
Your score is not a judgment of your character — it is a practical tool Uber uses to maintain safety and reliability. Drivers want to pick up passengers who will be ready on time and treat the car with respect. Riders want drivers who are safe, clean, and professional. The score helps both sides make quick decisions about whether to accept a trip.
Why your score might be lower than you expect
A single low rating can pull your overall score down significantly, especially if you have not taken many trips. If you have completed 50 rides and received one 1-star rating and the rest 5-star ratings, your score will be around 4.92. But if you have only completed 10 rides with the same pattern, your score drops to around 4.80 because that one bad rating carries more weight.
Common reasons for low ratings include arriving late, canceling trips after the driver or rider has already started heading to you, being rude or dismissive, leaving trash in the car, eating or drinking without permission, or making the driver feel unsafe. Some ratings are unfair — a driver might rate you poorly because they were having a bad day, or a rider might blame you for traffic delays outside your control.
Ratings also accumulate over time. If you took a few trips years ago and received poor ratings, those old ratings still count toward your current score. Uber does not have a public system for aging out old ratings, so a mistake from your first month using the app can still affect you now.
How to dispute a rating you think is unfair
If you received a low rating that you believe was unfair, you can contact Uber support through the app. Go to your profile, select "Help," and choose the trip in question. Describe what happened and explain why you think the rating was inaccurate. Be specific — mention the date, time, and any details that support your side of the story.
Uber support will review your account and the trip details, but they do not remove ratings straightforward because you disagree with them. They are more likely to take action if you can show a pattern of unfair ratings, if the rater violated Uber's community guidelines themselves, or if there is evidence of fraud or abuse. A single disputed rating rarely results in removal.
Keep in mind that Uber's support team has limited visibility into what happened during your trip. They can see the pickup and dropoff locations, the trip duration, and any messages exchanged, but they cannot hear conversations or see behavior inside the car. Document everything you can — screenshots of messages, photos of the car condition if relevant, or witness accounts — before you contact support.
Steps to improve your score over time
The most direct way to raise your score is to take more trips and receive higher ratings on each one. Every new 5-star rating pulls your average up slightly. If your score is 4.65 and you take 20 more trips with all 5-star ratings, your score will climb noticeably.
To earn 5-star ratings consistently, arrive at the pickup location on time or early — drivers and riders notice when you make them wait. Be ready to get in the car or have your door unlocked when the driver arrives. Keep the car clean by not eating, drinking, or leaving trash. Follow the driver's instructions about where to sit, how to use the seatbelt, and any other house rules. Be polite and respectful, even if the trip is awkward or the driver seems unfriendly.
If you are a driver, maintain a clean vehicle, follow traffic laws, take the most direct route unless the rider requests otherwise, and be friendly but professional. If you are a rider, do not slam doors, do not eat messy food, do not ask the driver to break traffic laws, and do not make the driver feel unsafe by being aggressive or intoxicated.
What happens if your score drops too low
If your score falls below 4.60, Uber may deactivate your account without advance notice. You will not be able to request new rides or accept driving jobs. The deactivation is not always permanent — you can contact Uber support and ask for a review, but reinstatement is not may provide.
Uber's exact policy on low scores is not public, and the threshold may vary by city or change over time. Some accounts have been deactivated at 4.60, while others report being active at 4.65. The safest approach is to keep your score above 4.70 by following the guidelines above.
If your account is deactivated, you will receive an email explaining the reason. If it was due to a low rating, the email will say something like "account deactivated due to ratings." You can reply to that email or use the in-app help feature to request a review. Explain what happened, acknowledge any mistakes, and describe the steps you have taken to improve. Response times vary, but Uber typically replies within a few days to a week.
The difference between your Uber score and trip ratings
Your Uber score is your overall average across all trips. A trip rating is the individual 1 to 5 stars you receive after a single ride. These are related but separate — your score is calculated from all your trip ratings combined.
You can see your trip ratings by going to your profile, selecting "Your Trips," and reviewing past rides. Each trip shows the star rating you received, though Uber does not always display written comments from the rater. Some trips will show 5 stars, some 4 stars, and so on. Your Uber score is the mathematical average of all these individual ratings.
Understanding this distinction matters because it shows you that one bad trip does not ruin your score permanently — but it does pull it down. If you have 100 trips at 5 stars and one at 1 star, your score is around 4.96. If you have 10 trips at 5 stars and one at 1 star, your score is around 4.82. More trips give you more opportunity to recover from a low rating.
Frequently Asked Questions
Can I see who rated me or what they said?
Uber does not reveal the identity of the person who rated you. You can see your overall score and individual trip ratings, but written comments are rarely shown. This privacy protects both riders and drivers from confrontation or retaliation.
Does my Uber score affect my ability to get rides?
Yes. Drivers can see your rating before accepting your request and may decline to pick you up if your score is low. A score below 4.70 makes it harder to find a driver, especially during slow times. A score below 4.60 can result in account deactivation.
How long does it take to improve my score?
Improvement depends on how many trips you take and how consistently you receive high ratings. If you take one trip per week, it will take months to meaningfully raise your score. If you take several trips per week and receive 5-star ratings, you should see improvement within a few weeks.
Can I reset my score or start over?
No. Your score is permanent and tied to your account. You cannot delete old ratings or reset to zero. The only way to improve your score is to take more trips and earn higher ratings going forward.
What if I think a driver or rider rated me unfairly?
Contact Uber support through the app, describe the trip, and explain why you think the rating was inaccurate. Uber will review the situation, but they rarely remove ratings based on disagreement alone. They are more likely to act if you show a pattern of unfair ratings or evidence of rule violations by the rater.