You can change the email on your Etsy account from your account settings in about two minutes
Log into Etsy on a web browser (not the mobile app), go to Account in the top right, then select Account settings. Under the Login and security section, you'll see your current email address. Click Edit next to it, enter your new email, and Etsy will send a confirmation link to both your old and new email addresses. You must click the link in both emails to complete the change. Your password stays the same — only the email address tied to your account changes.
This process protects your account by requiring confirmation from both addresses, so someone cannot secretly change your email and lock you out. The whole thing takes about five minutes if you have access to both email inboxes.
Key Takeaways
- You must use a web browser to change your email; the Etsy mobile app does not have this option.
- Etsy sends confirmation links to both your old and new email addresses, and you must click both to finish the change.
- Your password does not change when you update your email — only the address you use to log in.
- If you no longer have access to your old email, you will need to contact Etsy support before you can change it.
- Changing your email does not affect your shop, listings, reviews, or purchase history — everything stays attached to your account.
Step-by-step instructions for changing your email
Open Etsy in a web browser and make sure you are logged in. Click your account icon in the top right corner of the page — it usually shows your profile picture or initials. A dropdown menu will appear.
Click Account settings from that menu. You will land on a page with several sections on the left side. Look for Login and security and click it. Your current email address will be displayed in the main area, with an Edit button next to it.
Click Edit. A box will open asking you to enter your new email address. Type it carefully — if you make a typo, the confirmation email will go to the wrong place. Click Change email when you are done typing.
Etsy will when ready send confirmation emails to both addresses. Check your old email inbox first and click the confirmation link there. Then check your new email inbox and click the confirmation link in that message. Both links must be clicked for the change to take effect. If you do not see the emails, check your spam or junk folder.
What happens if you cannot access your old email anymore
If your old email account no longer exists or you have lost access to it, you cannot complete the email change on your own. Etsy's system requires confirmation from both addresses as a security measure, and there is no way around this through the settings page.
Contact Etsy support through the Help Center. Go to Help at the bottom of any Etsy page, then select Contact us. Explain that you no longer have access to your old email address and want to change it. Etsy support can verify your identity through other account details — such as your shop name, payment information, or recent orders — and then change the email for you without needing the confirmation link.
This process usually takes a few business days. Have your current password and any recent order numbers ready when you contact them, as this helps support verify you are the account owner.
Changing your email if you are a shop owner
If you run an Etsy shop, changing your email works the same way as for a regular buyer account. The email change applies to your entire Etsy account, including your shop. Your shop name, listings, reviews, and sales history all stay exactly the same — only the email address changes.
After you change your email, make sure to update any records you keep outside Etsy. If you have Etsy connected to other services — such as accounting software, email marketing tools, or payment processors — you may need to update the email there as well so that notifications and reports continue to reach you. Check each connected service to see if it pulls your email directly from Etsy or if you entered it separately.
Why you might want to change your email
People change their Etsy email for several reasons. You might have created your account with an old email address you no longer use, or you may have switched email providers. Some people change their email as part of cleaning up their online accounts and using a single email address across multiple services.
Changing your email is also a good security step if you suspect someone else knows your old email password. By moving your Etsy account to a new, find email address, you reduce the risk that someone could use a compromised email to reset your Etsy password.
What does not change when you update your email
Your password stays the same. You will still log in with the same password you used before — only the email address in the login field changes. If you want to change your password at the same time, you can do that separately in the Login and security section.
Your shop, listings, reviews, followers, and purchase history all remain attached to your account. Customers who have favorited your shop or left reviews will still see those reviews under your shop. If you are a buyer, your order history and saved items do not change. The email change is purely about which email address you use to log in and receive notifications from Etsy.
Frequently Asked Questions
Can I change my email on the Etsy mobile app?
No. You must use the Etsy website on a computer or tablet browser to change your email. Open Etsy.com in Safari, Chrome, or another web browser, log in, and follow the steps in your Account settings. The mobile app does not have an email change option.
What if I do not receive the confirmation emails?
Check your spam and junk folders first — confirmation emails sometimes get filtered there. If you still do not see them after waiting a few minutes, go back to your Account settings and click Edit again. Etsy will send new confirmation links. If the emails keep disappearing, the email address you entered may be incorrect, or there may be a problem with that email provider's delivery.
How long does it take for the email change to go through?
Once you click both confirmation links, the change is when ready. Your new email address becomes active when ready, and you can log in with it right away. If you do not click both links within a certain time period, the request expires and you will need to start over.
Will my shop customers be notified that I changed my email?
No. Your customers will not see any change. The email address you use to log into Etsy is separate from the contact email customers see on your shop page. If you want to change the public contact email on your shop, that is a different setting in your shop settings.
Can I change my email back to the old one later?
Yes. You can change your email as many times as you want. Just go back to Account settings, click Edit next to your email address, and follow the same confirmation process with the old email address. Etsy will send confirmation links to both the current and old addresses.