Change your Netflix email in account settings
To change the email Netflix has on file for your account, sign in to Netflix on any web browser, go to your account settings, and update the email address in the "Account" section. Netflix will send a confirmation link to your new email — you must click that link within 24 hours to complete the change. Until you confirm, your old email remains active.
The process takes about five minutes and does not affect your subscription, billing, or saved shows. You can change your email as many times as you need. If you no longer have access to your old email address, Netflix has a separate recovery process that takes longer but does not require the confirmation link.
Key Takeaways
- Sign in to Netflix on a web browser, click your profile icon, select "Account", then find "Email" under the login section to change it.
- Netflix sends a confirmation email to your new address — you have 24 hours to click the link, or the change does not go through.
- Your subscription and payment method stay the same; only the email address used to sign in changes.
- If you cannot access your old email, contact Netflix support and provide your account details so they can verify your identity another way.
Step-by-step: changing your email on a computer
Open any web browser and go to netflix.com. Sign in with your current email and password. Once you are on your account page, look for your profile icon or initials in the top right corner and click it. A menu will appear with several options.
Click "Account" from that menu. You will see a page with your subscription details, payment method, and login information. Under the "Login" section near the top, you will see your current email address. Click "Change email" or the pencil icon next to the email field. Type your new email address in the box that appears, then click "Save" or "Update".
Netflix will when ready send a confirmation email to the new address you entered. Open that email and click the confirmation link inside it. The link will take you back to Netflix to confirm the change. Once you click it, your new email is now your Netflix login email. If you do not click the link within 24 hours, the change cancels and you will need to start over.
Changing your email on the Netflix app
The Netflix app on phones, tablets, and smart TVs does not have an email change option. You must use a web browser on a computer or phone to make this change. Open your phone's web browser, go to netflix.com, and follow the same steps listed above.
After you confirm the change through the email link, you can sign back into the Netflix app on any device using your new email address. The app will ask you to sign in again the next time you open it. Enter your new email and your password, and you will be back in your account.
What to do if you cannot access your old email
If your old email account no longer exists or you cannot log into it, you cannot receive the confirmation link Netflix sends. In this case, contact Netflix support through the Help Center on their website. Go to netflix.com/help, scroll down, and click "Contact Us" at the bottom of the page. Choose the option that says you cannot sign in or need account help.
Netflix support will ask you to verify your identity using information only the account holder would know — such as the payment method on file, the date you created the account, or recent shows you watched. Once they confirm you own the account, they can change the email for you without needing the confirmation link. This process usually takes one to two business days.
Updating your email on shared accounts
If you share a Netflix account with family or roommates, changing the account email affects everyone on that account. All members will see the new email address in the account settings, and the new email becomes the login email for the entire account, not just your profile.
If you want only your profile to have a different email, Netflix does not offer that option. Instead, you can create a separate Netflix account with your own email and payment method. Each person on a shared account can have their own profile with separate watch history and recommendations, but they all share the same login email for the account itself.
Confirming the change worked
After you click the confirmation link in the email Netflix sent, sign out of Netflix completely. Then sign back in using your new email address and your password. If you can sign in successfully, the change is complete. If Netflix says the email is not recognized, wait a few minutes and try again — sometimes the system takes a moment to update.
You can also verify the change by going back to your account settings and checking that the email field now shows your new address. Keep the confirmation email Netflix sent you for your records, in case you need to prove the change later.
Why you might want to change your Netflix email
People change their Netflix email for several reasons: they no longer use their old email address, they want to use a work email instead of a personal one, they are moving the account to someone else, or they want to separate their Netflix login from other accounts that use the same email. Changing the email does not change anything about your subscription or what you watch — it only changes how you sign in.
If you are concerned about account security because you think someone else knows your password, changing the email is a good first step. However, you should also change your Netflix password at the same time. Go to Account settings, find "Password" in the login section, and click "Change password" to set a new one that only you know.
Frequently Asked Questions
Can I use the same email for two different Netflix accounts?
No. Netflix requires each account to have a unique email address. If you try to use an email that is already connected to another Netflix account, Netflix will not let you complete the change. You would need to remove that email from the other account first, or use a different email for this account.
What happens to my billing if I change my email?
Your billing does not change at all. Netflix continues to charge your payment method on the same schedule. The email change only affects how you sign in — your subscription, plan, and payment information stay exactly the same.
How long does it take for Netflix to confirm my new email?
The confirmation is when ready once you click the link in the email Netflix sends you. The email usually arrives within a few minutes. If you do not see it, check your spam or junk folder. You have 24 hours to click the link before the change request expires.
Can I change my email back to the old one later?
Yes. You can change your Netflix email as many times as you want using the same process. Just go to Account settings, click "Change email", enter your old email address, and confirm the change through the email link Netflix sends.
What if Netflix support says they cannot verify my identity?
If you cannot provide information that matches your account, Netflix may not be able to help you regain access. In this case, you may need to create a new Netflix account with a different email address. If you had a payment method saved, that card or account may be flagged to prevent fraud, so contact your bank or payment provider if you have concerns.