How to delete your Psychology Today account
Psychology Today does not have a self-service delete button in your account settings. To remove your profile, you need to contact their support team directly by email. Send a message to support@psychologytoday.com stating that you want your profile permanently deleted, and include the email address associated with your account. Response times vary, but most deletions happen within one to two weeks.
Before you send that email, decide whether you want to keep your profile hidden instead. Psychology Today lets you make your profile invisible to the public while keeping your account active — this takes seconds and happens when ready. If you think you might return to the platform later, hiding is faster and safer than deleting.
If you are a therapist or counselor with a paid listing, canceling your subscription does not delete your profile automatically. You will still need to contact support to remove it entirely. The same applies if you have a free profile — inactivity alone will not make it disappear.
Key Takeaways
- Psychology Today requires you to email support@psychologytoday.com to delete your profile; there is no delete button in account settings.
- You can hide your profile when ready from your account dashboard if you want to stay off the directory without fully deleting.
- Paid therapy listings and free profiles both require the same email request to support for permanent removal.
- Deletion typically takes one to two weeks after you send your request, and support will confirm when it is complete.
- Once deleted, your profile cannot be recovered, so read any information you want to keep before you request removal.
Hide your profile instead of deleting it
If you are not certain you want to leave Psychology Today permanently, hiding your profile is the faster option. Log into your account, go to your profile settings, and look for a visibility or privacy toggle. Switching this to "hidden" or "private" removes your profile from the public directory and search results when ready — people cannot find you unless they have a direct link.
Your account stays active when hidden, so you can still log in, update your information, or change your mind and make yourself visible again. This is useful if you are taking a break from therapy practice, testing whether you want to stay on the platform, or straightforward want to reduce your online footprint without burning bridges.
What happens to your data after deletion
Psychology Today keeps some information in their systems even after your profile is deleted. This includes your account history, any messages you sent through their platform, and records of your subscription payments. They retain this data for legal and business reasons — to handle disputes, comply with tax law, and prevent fraud.
Your profile itself — the public-facing page with your photo, bio, and credentials — will no longer appear on their website or in search results. However, Google and other search engines may still show a cached version of your old profile for weeks or months. You cannot control this directly, but the cached page will eventually disappear as search engines refresh their index.
If you want to speed up removal from Google specifically, you can use Google Search Console to request that the cached version be removed. This is a separate step from deleting your Psychology Today account and takes a few minutes to set up.
Reasons to delete versus reasons to hide
Delete your profile if you are leaving the mental health field, want no trace of your presence on the platform, or have privacy concerns about your data being stored. Deletion is permanent and irreversible, so it is the right choice when you are certain you will not return.
Hide your profile if you are taking a temporary break, want to reduce visibility without fully leaving, or are unsure whether you will practice again. Hiding is also useful if you are moving to a different platform but want to keep your Psychology Today account as a backup. You can unhide whenever you want, and your profile information stays intact.
If you are a therapist with a paid listing
Paid profiles on Psychology Today work differently from free ones. If you have a subscription, you will need to cancel your subscription first — this stops your billing but does not delete your profile. After cancellation, contact support to request permanent removal.
Check your subscription status before you email support. Log in, go to your billing or account settings, and look for your current plan. If you see an active subscription, cancel it through that same menu. Once it is canceled, include that information in your deletion request to support so they know your account is no longer paid.
Some therapists keep a free profile on Psychology Today even after canceling paid listings, using it as a basic directory entry. If that is your plan, tell support you want to keep a free profile but remove the paid one — they can do this without deleting your entire account.
Protecting your information before you go
Before you request deletion, save anything you want to keep. Take screenshots of your profile, read any client notes or messages you stored on the platform, and write down your client list if you tracked it there. Once your account is deleted, you cannot recover this information.
If you have received messages from clients or colleagues through Psychology Today's messaging system, read or forward those conversations to your email. The platform does not may provide that messages stay available after account deletion, so moving them off the platform is the safest approach.
Check whether you have any active client relationships that depend on your Psychology Today profile. If clients use it to contact you or view your availability, give them your direct contact information before you delete. A straightforward email to your client list saying "I am moving off Psychology Today — here is how to reach me" prevents confusion and lost connections.
What to include in your deletion email
When you email support@psychologytoday.com, keep your message short and clear. Include your full name, the email address associated with your account, and a direct statement: "I request permanent deletion of my Psychology Today profile." You do not need to explain why.
If you have a paid subscription, mention that in your email so support knows to cancel billing as part of the deletion process. If your account uses a different email than the one you are sending from, include both so they can match your request to your account quickly.
Keep a copy of your email and the date you sent it. Support will usually reply with a confirmation, but if weeks pass without a response, you can follow up with another email referencing your original request.
Frequently Asked Questions
Can I delete my Psychology Today profile myself from the app or website?
No. Psychology Today does not offer a self-service delete option in account settings on either the app or website. Email support is the only way to request permanent deletion. You can hide your profile yourself, but hiding is not the same as deleting.
How long does it take for Psychology Today to delete my profile?
Deletion typically takes one to two weeks after you send your request. Support will usually send a confirmation email when your profile has been removed. If you do not hear back within three weeks, send a follow-up email to check on the status.
Will my Psychology Today profile show up in Google search results after I delete it?
Your live profile will disappear from Psychology Today's website, but Google may still show a cached version for weeks or months. You can request removal from Google Search Console to speed this up, but it is a separate process from deleting your account.
What if I change my mind after deleting my profile?
Once your Psychology Today profile is deleted, it cannot be recovered. You would need to create a new account and rebuild your profile from scratch. If you are unsure, hide your profile instead of deleting it — you can always unhide later.
Do I need to cancel my subscription before requesting deletion?
It is not required, but it is a good idea. If you have a paid listing, cancel your subscription first so you do not get charged again. Then include that information in your deletion request to support so they know your account is no longer active.