What an Account Manager Does on Verizon

An Account Manager on Verizon is someone you authorize to make changes to your account without knowing your password. They can pay bills, add or remove lines, change plans, and contact Verizon on your behalf — but they cannot see your account balance or billing details unless you give them that specific permission. This is different from straightforward sharing your login: the Account Manager feature keeps your password private while letting someone you trust handle routine tasks.

You might add an Account Manager if you're managing a family plan and want a spouse or adult child to handle billing, if you're elderly and want a family member to help with account changes, or if you run a small business and want an employee to manage your Verizon lines without full account access.

Key Takeaways

  • Account Managers can make most account changes but cannot see your password or billing details unless you grant those permissions separately.
  • You add an Account Manager through My Verizon online, the Verizon mobile app, or by calling 611 from a Verizon phone.
  • The person you add must have a Verizon account of their own, or you must create one for them first.
  • You can remove an Account Manager at any time through the same method you used to add them.
  • Account Managers receive an email notification when you add them and can start making changes when ready after they accept.

Adding an Account Manager Through My Verizon Online

Log into My Verizon at verizon.com using your username and password. Once you're logged in, look for the menu icon (three horizontal lines) in the top left corner and tap or click it. Select Account, then scroll down to find Account Managers. Click Add Account Manager.

Enter the email address or phone number of the person you want to add. Verizon will send them a notification at that address or number. You'll see a list of permissions you can grant — things like "Pay bills," "Manage devices," "Change plan," and "View account details." Check only the boxes for what you want them to do. If you're unsure, start with just bill payment and add more permissions later. Click Save when you're done.

The person you added will receive an email or text asking them to accept the invitation. They must accept before they can make any changes. Once they do, they can log into their own Verizon account and see your account listed under "Accounts I Manage."

Adding an Account Manager Through the Verizon Mobile App

Open the Verizon mobile app and tap the menu icon (three lines) at the bottom right. Select Account, then Account Managers. Tap Add Account Manager and enter the email address or phone number of the person you want to add.

Choose which permissions to grant them using the same checkboxes you would see online. Tap Save. They'll receive a notification and must accept before they can access your account. The process is identical to the online method — the app just gives you the same feature on your phone.

Adding an Account Manager by Phone

Call 611 from any Verizon phone or 908-559-4899 from another phone. Tell the representative you want to add an Account Manager. They'll ask for the person's email address or phone number and which permissions to grant. The representative will send the invitation on your behalf.

This method takes longer than online or app, but it's useful if you're not comfortable with the website or app, or if you want to walk through permissions with someone who can explain each one. The person you add still receives a notification and must accept.

What Permissions You Can Grant

Verizon offers several permission levels. Pay bills lets them view bills and make payments but not see your account balance or change services. Manage devices lets them upgrade, add, or remove phones and tablets. Change plan lets them modify your service plan, add lines, or change features. View account details lets them see your full account information, including balance and billing history.

You don't have to grant all permissions at once. If you add someone to pay bills only, you can log back in later and add "Manage devices" if they need it. This keeps you in control — you decide what each person can do, and you can change it whenever you want.

Removing an Account Manager

Go back to the same place you added them: My Verizon online or the app, select Account Managers, find their name, and click or tap Remove. Confirm the removal. They'll lose access when ready — they won't be able to see your account or make changes anymore.

You can remove someone without warning, and they won't receive a notification that you've done it. If you want to tell them first, that's up to you. Removing an Account Manager doesn't delete their Verizon account; it just takes away their access to yours.

Troubleshooting Common Problems

If the person you're trying to add doesn't have a Verizon account, you'll get an error message. They need to create one first at verizon.com before you can add them as an Account Manager. You can send them a link to sign up, or they can do it on their own — either way works.

If they don't receive the invitation email or text, ask them to check their spam folder or wait a few minutes and try again. If the invitation expires (Verizon typically gives them 30 days to accept), you can remove them and send a new invitation. If you're having trouble accessing the Account Managers section online or in the app, try logging out completely, clearing your browser cache or app cache, and logging back in.

Frequently Asked Questions

Can I add multiple Account Managers to the same account?

Yes. You can add as many Account Managers as you need, and each one can have different permissions. For example, you might add your spouse with full permissions and your adult child with only bill-payment permission.

Can an Account Manager add another Account Manager?

No. Only the primary account holder can add or remove Account Managers. An Account Manager can only use the permissions you've given them.

What happens if I forget to remove an Account Manager when we break up or they leave my business?

They keep access until you remove them. Log into My Verizon or call 611 and remove them right away. They won't be able to make changes once you do, but until then they can still see your account and make changes based on their permissions.

Does adding an Account Manager cost money?

No. Adding an Account Manager is free and doesn't change your bill.

Can I see what changes an Account Manager made to my account?

You can see the changes themselves (like a new line added or a plan change), but Verizon doesn't provide a detailed log of who made each change. If you need to track who did what, ask your Account Manager to tell you, or keep notes yourself.