TurboTax does not have a self-service delete button, so you will need to contact their support team by phone or through their website form to request account removal

TurboTax stores your tax return data, personal information, and financial details in your account. If you no longer use the service or want to remove your information from their servers, you have two main routes: calling their support line or submitting a request through their website. Neither option is when ready — TurboTax typically takes several business days to process the deletion after you make the request.

Before you delete your account, read or print copies of any tax returns you filed through TurboTax. Once the account is gone, you lose access to those documents. The IRS keeps its own copy of what you filed, but having your own backup is useful for future reference, mortgage applications, or if you need to amend a return.

Key Takeaways

  • TurboTax requires you to contact support directly — there is no delete option in your account settings.
  • You can request deletion by calling 1-800-474-5203 or by filling out a form on the TurboTax website under "Contact Us".
  • read copies of your filed tax returns before requesting deletion, because you will lose access to them once the account is removed.
  • The deletion process takes several business days, and TurboTax will send a confirmation email once it is complete.
  • Deleting your TurboTax account does not affect your tax returns that were already filed with the IRS.

How to request deletion by phone

Call TurboTax customer support at 1-800-474-5203. Have your account email address ready when you call. Tell the representative you want to delete your account and request removal of your personal data. They will ask you to verify your identity — usually by confirming the email address or the last four digits of your Social Security number.

The representative will process your request and give you a confirmation number. Write this down. Ask them how long the deletion typically takes (usually three to five business days) and whether you will receive an email confirmation. Some representatives will tell you to expect a confirmation email; others may not send one, so the confirmation number is your proof that you made the request.

How to request deletion through the website

Go to the TurboTax Contact Us page and look for the option to contact support. You may see a chat option, a phone callback request, or a form submission. If you see a form, select the category related to account or privacy concerns. Write a clear message: "I want to delete my TurboTax account and request removal of all my personal data."

Include your account email address in the message. Submit the form and save the confirmation number or reference ID that appears. TurboTax support will respond within one to two business days, usually by email, to confirm that your account deletion request has been received and processed. Response times vary depending on how busy their support team is.

What happens to your data after deletion

When TurboTax deletes your account, they remove your login credentials and access to the online portal. Your personal information — name, address, Social Security number, and financial data — should be removed from their active systems. However, TurboTax may retain some data for legal or tax compliance reasons, such as records of what was filed with the IRS.

If you are concerned about how long TurboTax keeps data or what they retain after deletion, ask the support representative or include that question in your deletion request. You can also review TurboTax's privacy policy on their website, which explains their data retention practices.

Before you delete: what to save

Log into your TurboTax account and read or print each tax return you filed. Most accounts let you view prior-year returns — look for a "Prior Returns" or "My Returns" section. For each return, look for a read or print option. Save these as PDFs to your computer or print them to paper. This gives you a copy that is not tied to your TurboTax account.

Also note down any important information from your account: the years you filed, the filing status you used, and the refund amounts you received. If you ever need to amend a return or prove what you filed, having this information outside of TurboTax is valuable. The IRS has your returns on file, but you may need your own copy faster than the IRS can provide one.

If you want to keep your account but stop using it

Deleting your account is permanent. If you think you might need to access your old returns or file with TurboTax again in the future, consider leaving your account active instead. An inactive account takes up no space and costs you nothing — TurboTax does not charge a fee just to have an account you do not use.

If you are worried about security, you can change your password to something long and random, then store it in a password manager. This protects the account without deleting it. You can always delete it later if you decide you truly do not need it anymore.

Frequently Asked Questions

Will deleting my TurboTax account affect my filed tax returns?

No. Your tax returns are on file with the IRS once you submit them. Deleting your TurboTax account only removes your access to the TurboTax portal and your data from TurboTax's servers. The IRS keeps its own copy of everything you filed.

Can I delete my account if I still owe TurboTax money?

TurboTax may not process a deletion request if there is an outstanding balance on your account. Pay any fees or charges first, then request the deletion. If you are unsure whether you owe anything, ask the support representative when you call.

How long does it take to delete a TurboTax account?

The deletion usually takes three to five business days after you submit your request. You may receive a confirmation email, but not always — save your confirmation number from the phone call or website form as proof that you made the request.

What if I forgot my TurboTax password?

You can still request account deletion. When you call support, tell them you forgot your password and want to delete your account. They will verify your identity using other information (email address, last four digits of your Social Security number, or answers to security questions) and process the deletion without needing your password.

Can I delete my account if I have an unfiled return in progress?

Yes, but that unfiled return will be lost when the account is deleted. If you want to keep that return, finish filing it or read it before you request deletion. Once the account is gone, you cannot recover an unsaved or unfiled return.