How to delete Shop Pay
Shop Pay is Shopify's payment service that stores your card details and address so you can check out faster on Shopify stores. To delete your Shop Pay account, you need to go into your Shopify account settings and remove the service from there — there is no separate Shop Pay login or dashboard. The process takes about two minutes and permanently removes your stored payment methods and shipping addresses.
Shop Pay is tied to your Shopify account, so deleting Shop Pay does not delete your Shopify account itself. If you have made purchases through Shopify stores using Shop Pay, those order records stay in your account history. Only the stored payment information and the ability to use Shop Pay for future purchases goes away.
Key Takeaways
- You delete Shop Pay by signing into your Shopify account, going to Account Settings, and removing Shop Pay from your payment methods.
- Deleting Shop Pay removes all stored card numbers, expiration dates, and billing addresses associated with the service.
- Your past purchase history and order records remain in your Shopify account even after Shop Pay is deleted.
- You can set up Shop Pay again at any time by adding a new payment method to your Shopify account.
Step-by-step: removing Shop Pay from your account
Start by going to accounts.shopify.com and signing in with your email and password. If you use two-factor authentication, you will need to enter that code as well.
Once you are logged in, look for your account menu — this is usually in the top right corner of the page, often shown as your name or initials. Click it and select Account Settings. On the left side of the page, you will see a menu with options like Profile, Addresses, and Payment Methods. Click Payment Methods.
Under Payment Methods, you will see a list of all saved payment options, including any cards linked to Shop Pay. Find the Shop Pay entry and click the three dots or menu icon next to it. Select Delete or Remove. Shopify will ask you to confirm — click yes to complete the deletion. Your Shop Pay account is now removed from your Shopify profile.
What happens to your information after deletion
Once you delete Shop Pay, Shopify removes all stored card numbers, expiration dates, CVV codes, and billing addresses from the service. You will no longer see the Shop Pay option at checkout on any Shopify store. If you try to make a purchase on a Shopify store, you will need to enter your payment information manually or use a different saved payment method.
Your order history does not disappear. Any purchases you made using Shop Pay in the past remain visible in your Shopify account under Order History. You can still view receipts, tracking information, and return details for those orders. The deletion only affects future transactions and stored payment data.
Reasons to delete Shop Pay
Some people delete Shop Pay because they no longer shop on Shopify stores regularly and want to reduce the number of stored payment methods across different services. Others delete it for security reasons — if you feel your account has been compromised or you want to limit where your card details are stored, removing Shop Pay is a straightforward step.
You might also delete Shop Pay if you are switching to a different payment method or credit card and do not want old card information sitting in your account. Deleting unused payment methods is a good practice for keeping your accounts clean and reducing the number of places where your financial information is stored.
Setting up Shop Pay again later
If you change your mind and want to use Shop Pay again in the future, you can set it up by going back to your Payment Methods in Account Settings and adding a new card. Shopify will ask if you want to enable Shop Pay for that card, and you can say yes. There is no waiting period or reactivation process — you can start using Shop Pay when ready on your next Shopify purchase.
When you set up Shop Pay again, it will be a fresh account with no memory of your previous Shop Pay history. You will need to re-enter your address and billing information. Any old cards you deleted will not automatically reappear.
Difference between deleting and disabling Shop Pay
Shopify does not have a separate "disable" option for Shop Pay — deletion is the only way to remove it. Some payment services let you turn off a feature temporarily while keeping the account active, but Shop Pay works differently. When you delete it, it is gone until you add it back.
If you want to keep your Shopify account but just do not want to use Shop Pay for a while, you do not have to delete it. You can straightforward ignore the Shop Pay option at checkout and enter your payment information manually each time. The stored Shop Pay account will remain in your Payment Methods until you actively delete it.
Troubleshooting: Shop Pay will not delete
If you try to delete Shop Pay and get an error message, the most common cause is that you are not signed into the correct Shopify account. Make sure you are using the email address associated with the Shop Pay account you want to delete. If you have multiple Shopify accounts, sign out completely and sign back in with the right email.
Another reason deletion might fail is if your browser is not fully loaded or if there is a temporary connection issue. Try refreshing the page, clearing your browser cache, or trying again in a different browser. If the problem continues, contact Shopify Support through your account settings — they can help remove Shop Pay if there is a technical issue preventing self-service deletion.
Frequently Asked Questions
Does deleting Shop Pay delete my Shopify account?
No. Deleting Shop Pay only removes that payment service from your account. Your Shopify profile, order history, addresses, and account login all stay active. You can continue to use your Shopify account and shop on Shopify stores — you will just need to enter payment information manually at checkout.
Will my past orders disappear if I delete Shop Pay?
No. Your order history, receipts, and tracking information remain in your account forever, even after Shop Pay is deleted. You can still view and manage past purchases through your Order History page. Deleting Shop Pay only affects stored payment methods and future transactions.
Can I delete Shop Pay if I have a pending order?
Yes. You can delete Shop Pay at any time, regardless of whether you have pending orders. Deleting Shop Pay does not affect orders that have already been placed. Your pending order will continue to process normally, and you can still track it in your account.
What if I delete Shop Pay by mistake?
You can set it up again when ready by going back to Payment Methods and adding a card with Shop Pay enabled. There is no recovery process or waiting period. You will need to re-enter your card details and address, but you can start using Shop Pay again right away on your next purchase.
Does Shopify keep my information after I delete Shop Pay?
Shopify removes your stored card numbers and payment details when you delete Shop Pay. However, your billing and shipping addresses may remain in your account under the Addresses section if you have used them for other purposes. You can delete those separately in Account Settings if you want them removed as well.