How to delete a Secret Benefits account
To delete your Secret Benefits account, log in to the site, go to your account settings, and look for a "Delete Account" or "Close Account" option. The exact location varies depending on whether you're using the website or the mobile app. Secret Benefits does not require you to contact customer support to delete your account — you can do it yourself from your settings page.
Before you delete, read or save any messages or photos you want to keep. Once the account is gone, Secret Benefits does not restore deleted accounts, and you lose access to all your messages and profile information. If you're only taking a break rather than leaving permanently, you can deactivate instead, which hides your profile without erasing your data.
Key Takeaways
- Log into Secret Benefits, navigate to account settings, and select the delete or close account option to permanently remove your profile.
- Deletion is permanent — Secret Benefits does not restore deleted accounts, so save any messages or photos you want to keep first.
- Deactivation hides your profile temporarily without deleting your data, which is useful if you think you might return later.
- After deletion, your profile disappears from search results within a few hours, though the site may retain some data for legal or safety reasons.
Finding the delete option on the website
On the Secret Benefits website, log in and click your profile icon or username in the top right corner. Select "Settings" or "Account Settings" from the dropdown menu. Scroll down to the bottom of the settings page — you should see a "Delete Account" button, sometimes labeled "Close Account" or "Deactivate Account."
Click that button. Secret Benefits will ask you to confirm your decision and may ask why you're leaving. You can skip the survey if you want. After you confirm, your account is deleted when ready, though it may take a few hours for your profile to disappear from the site's search results.
Deleting your account on the mobile app
Open the Secret Benefits app and tap the menu icon (usually three horizontal lines) in the bottom right or top left corner. Go to "Settings" or "Account." Scroll to the bottom and tap "Delete Account" or "Close Account." The app will ask you to confirm — tap yes, and your account is deleted.
If you cannot find the delete option in the app, log into the website version instead. Some app versions lag behind the website in features, and you may have better luck deleting from a web browser.
What to save before you delete
Secret Benefits does not give you a read of your data before deletion. If there are messages, photos, or contact information you want to keep, take screenshots or save them to your phone or computer before you delete. Pay special attention to any conversations that contain phone numbers, email addresses, or other contact details you might need later.
If someone sent you photos through the platform, read them now if you want copies. Once your account is deleted, you cannot retrieve messages or images that were only stored on Secret Benefits.
The difference between deactivation and deletion
Deactivation hides your profile from other users and stops notifications, but Secret Benefits keeps your account data. You can log back in anytime and reactivate. Deletion permanently removes your account and all associated data (with limited exceptions for legal holds or safety investigations).
Choose deactivation if you're unsure whether you'll return, or if you want to take a break without losing your profile history. Choose deletion if you're certain you won't use the site again and want your information removed from the platform.
What happens to your data after deletion
Your profile disappears from search results and other users cannot see it within a few hours of deletion. However, Secret Benefits may retain some information in its backup systems or for legal reasons — for example, if there was a dispute or safety report involving your account, the company may keep records related to that incident.
If you're concerned about what data Secret Benefits holds about you beyond your profile, you can contact the company's support team and ask what information they have on file. Response times vary, and the company is not required to delete all records when ready, but you can ask.
If you cannot find the delete button
If the delete option is not visible in your settings, check whether your account is in good standing. Some accounts with active disputes, payment issues, or safety flags may have deletion temporarily restricted. In that case, contact Secret Benefits support through the app or website and explain that you want to delete your account.
You can also try logging out, clearing your browser cache, and logging back in — sometimes the delete button fails to load if your browser has old cached data. If you're still stuck, Secret Benefits support can walk you through the process or delete the account for you, though response times can be slow.
Frequently Asked Questions
Can I reactivate my account after I delete it?
No. Deletion is permanent. If you delete your account, you cannot get it back. If you think you might return to the site later, deactivate instead of deleting — deactivation lets you reactivate whenever you want.
How long does it take for my profile to disappear after I delete?
Your profile usually disappears from search results within a few hours. However, it may take up to 24 hours for all traces to be removed from the site's public pages. Other users cannot message you or see your profile once deletion is complete.
Will Secret Benefits send me a confirmation email after I delete?
Secret Benefits may send a confirmation email to the address on file, but not always. If you don't receive one, your account is likely still deleted — you can verify by trying to log in. If login fails, deletion was successful.
What if I forgot my password and can't log in to delete my account?
Use the "Forgot Password" link on the login page to reset your password. Once you can log in again, follow the deletion steps above. If password reset doesn't work, contact Secret Benefits support and tell them you want to delete your account — they can help you regain access or delete it for you.
Does deleting my account remove my information from Google search results?
Google's search index updates slowly. Even after Secret Benefits removes your profile, Google may still show a cached version for days or weeks. You can ask Google to remove the cached page by using Google Search Console, but this is separate from deleting your account on the site itself.