Postmates lets you delete your account through the app or website, and the process takes about five minutes
You can remove your Postmates account permanently by going to your account settings, finding the delete or deactivate option, and confirming the request. Postmates (now part of Uber Eats) will close your account and stop charging you for any active subscriptions. Your order history and payment information will be removed from their servers after a set period, though this can take several weeks.
The steps differ slightly depending on whether you use the mobile app or the website, but both routes lead to the same result: a closed account with no further access to your saved addresses, payment methods, or order history.
Key Takeaways
- You can delete your Postmates account from the app by opening Settings, selecting Account, and choosing the delete option at the bottom of the page.
- On the website, log in, go to Account Settings, scroll to the bottom, and select the option to delete your account permanently.
- Postmates will ask you to confirm the deletion and may ask why you are leaving; you can skip this step if you prefer.
- After deletion, you will lose access to saved addresses, payment methods, and your order history, so take screenshots of anything you need before you proceed.
- If you only want to pause deliveries temporarily, you can deactivate your account instead of deleting it, which preserves your data.
Delete your account through the Postmates mobile app
Open the Postmates app and tap the account icon in the bottom right corner. This takes you to your profile page, where you will see a Settings option near the top. Tap Settings, then look for Account or Account Settings.
Scroll down to the very bottom of the Account Settings page. You will see a red button or link that says Delete Account or Permanently Delete Account. Tap it. Postmates will show you a confirmation screen explaining that deletion is permanent and will remove all your saved information. Tap the confirmation button to proceed.
The app may ask you to rate your experience or explain why you are leaving. You can answer these questions or skip them entirely by tapping a skip or continue button. After you confirm, your account will be closed when ready, though you may receive a confirmation email within a few minutes.
Delete your account through the Postmates website
Go to postmates.com and log in with your email and password. Once you are logged in, click on your account icon or profile picture, usually in the top right corner of the page. Select Account Settings from the dropdown menu.
On the Account Settings page, scroll all the way to the bottom. You will see a section labeled Delete Account or a similar heading with a red button. Click it. Postmates will display a warning that deletion cannot be undone and will remove all your saved addresses, payment methods, and order history. Click the confirmation button to complete the deletion.
Like the app, the website may prompt you to provide feedback before closing your account. You can complete the survey or skip it. Once you confirm, your account will be deleted, and you will be logged out automatically.
What happens to your data after deletion
Postmates removes your account from their active systems right away, which means you cannot log back in or place orders. However, your data does not disappear from their servers when ready. Payment information, order history, and personal details are typically retained for 30 to 90 days for legal and tax reasons, then permanently deleted.
If you have an active Postmates+ subscription (their paid membership), deletion will cancel it and stop any recurring charges. You will not receive a refund for unused time, so delete your account at the end of a billing cycle if you want to avoid losing money.
Any credits, discounts, or promotional codes in your account will be lost when you delete. If you have unused credits, consider placing one final order before you delete, or contact Postmates support to ask if they can transfer credits to another account.
Deactivate instead of delete if you want to return later
If you are not sure whether you want to leave Postmates permanently, you can deactivate your account instead of deleting it. Deactivation pauses your account and stops it from appearing in the app, but keeps all your data intact. You can reactivate it later by logging back in.
To deactivate on the app, go to Settings > Account and look for a Deactivate Account option above the Delete Account button. On the website, the deactivate option is usually on the same Account Settings page. Choose deactivate, confirm, and your account will be hidden but not erased.
Deactivation is useful if you are taking a break from food delivery or want to test whether you actually use the service. You can reactivate your account within a certain window (usually 30 days to a year, depending on Postmates' current policy) by straightforward logging in again.
Before you delete: what to save or do first
Take a screenshot of your order history if you need it for tax purposes, reimbursement, or your own records. Once your account is deleted, you will not be able to view past orders, receipts, or delivery addresses. If you use Postmates for business meals or work-related deliveries, save this information before you proceed.
Check whether you have any active orders or scheduled deliveries. Postmates will not let you delete an account with a pending order, so you may need to cancel or wait for the delivery to complete first. If you have a standing order or subscription, cancel it before you delete.
If you have linked your Postmates account to another service (such as a third-party food ordering app or a rewards program), check those services to see if they still work after deletion. Some integrations may break once your Postmates account is gone.
If you cannot find the delete option
Postmates occasionally updates its app and website, which means the location of the delete button can shift. If you cannot find it in Account Settings, try searching the settings menu for the word "delete" or "deactivate." Some versions of the app have a search function in settings that can help you locate the option faster.
If the delete option is completely missing, you may be using an older version of the app. Update Postmates from your phone's app store (Apple App Store or Google Play Store) and try again. Outdated versions sometimes lack the full account management features.
If you still cannot delete your account after updating, contact Postmates support through the app or website. Go to Help or Support, select Account Issues, and explain that you want to delete your account. Support can process the deletion manually, though it may take a few business days.
Frequently Asked Questions
Will I get a refund if I delete my account with an active Postmates+ subscription?
No. Deleting your account cancels the subscription when ready, but Postmates does not refund unused time. To avoid losing money, delete your account at the end of your billing cycle or contact support to ask about a prorated refund before you delete.
Can I delete my Postmates account if I have an active order?
No. You must cancel or wait for any pending orders to complete before you can delete your account. Once the order is finished, you will be able to proceed with deletion.
How long does it take for my Postmates account to be completely deleted?
Your account is closed when ready and you cannot log in anymore. However, Postmates keeps your data on their servers for 30 to 90 days before permanently erasing it for legal and tax compliance reasons.
Can I reactivate my Postmates account after I delete it?
No. Deletion is permanent. If you think you might return, deactivate your account instead, which preserves your data and lets you reactivate later by logging in again.
What should I do with my Postmates credits before I delete?
Use them on a final order, because credits are lost when you delete your account. If you have a large balance, contact Postmates support to ask whether they can transfer it or issue a refund, though this is not may provide.