Deleting your Chegg account removes your profile, payment methods, and order history from their servers

Chegg does not offer a self-service delete button in your account settings. Instead, you contact their support team and request permanent deletion. The process takes a few days to a week, and Chegg will ask you to confirm your identity before they proceed. Once deleted, you cannot recover your account, your saved textbooks, your rental history, or any notes you stored in the Chegg Study app.

If you straightforward want to stop using Chegg but keep your account intact — to preserve order history or avoid re-entering payment information later — you can deactivate instead. Deactivation hides your profile and stops charges, but Chegg keeps your data. This guide covers both paths.

Key Takeaways

  • Contact Chegg support through their help center or by phone to request permanent deletion; there is no delete button in your account settings.
  • Chegg will ask you to verify your identity and may take three to seven business days to process the deletion.
  • Permanent deletion removes your profile, payment methods, order history, and any saved study materials — you cannot undo this.
  • If you want to pause your account without losing your history, deactivate it instead by going to Account Settings and selecting "Deactivate Account".
  • Before you delete, read any notes or materials you created in Chegg Study, because they will be lost.

How to request permanent deletion through Chegg support

Open the Chegg Help Center at help.chegg.com. At the bottom of the page, click "Contact Us". You will see options to chat with support, submit a form, or call. Chat is usually fastest — you can explain that you want to permanently delete your account and provide your email address or account number.

The support agent will confirm your request and ask you to verify your identity. They may ask for the email address on your account, the last four digits of a payment method, or answers to security questions you set up. Once verified, they will submit your deletion request to the backend team. You will receive a confirmation email within a few days, and the account will be fully deleted within a week.

If you prefer not to chat, you can call Chegg's customer service line at 1-855-243-4433 (available Monday through Friday, 8 a.m. to 8 p.m. Eastern Time). Have your account email and a form of ID ready. Phone support can also submit the deletion request when ready.

What happens to your data when you delete

Chegg will remove your profile, login credentials, saved payment methods, rental and purchase history, and any account settings. If you used Chegg Study (their homework help app), your saved notes, highlighted passages, and study sets will be deleted. If you rented textbooks, Chegg will no longer have a record of which books you rented or when.

Deletion is permanent — Chegg does not keep a backup of deleted accounts that you can restore. If you think you might want to access your order history or reactivate later, deactivate instead of deleting.

Deactivating your account if you want to keep it

If you want to stop using Chegg without losing your data, deactivate your account. Log in to your Chegg account and go to Account Settings (usually found in the top right menu under your name). Scroll down and look for "Deactivate Account" or "Close Account". Click it and follow the prompts to confirm.

Deactivation hides your profile from search and stops any recurring charges. Your data stays on Chegg's servers. You can reactivate by logging back in with your original email and password at any time. Chegg will not delete your order history, saved materials, or payment methods.

Before you delete: what to save first

If you used Chegg Study, take screenshots or export any notes you created. Chegg does not offer a built-in export tool, so manual saving is your only option. Open each note or study set, take a screenshot, and save it to your computer or cloud storage.

If you rented textbooks through Chegg, you may want to photograph or note the ISBN numbers and titles for your own records, especially if you plan to sell them elsewhere or refer back to them later. Once your account is deleted, you will not have access to this information through Chegg.

Why Chegg requires support contact instead of a delete button

Chegg requires human verification before deletion to prevent account takeovers. If someone hacked your account, they could delete it to cover their tracks or lock you out. By requiring you to verify your identity through support, Chegg makes sure the person requesting deletion is actually you.

This also gives Chegg a record of the deletion request, which protects both you and the company if questions arise later about your account or billing.

What to do if you have an active rental or subscription

If you have an active textbook rental, return it before you delete your account. Chegg will charge you for unreturned books, and deletion does not cancel that obligation. Check your account for any active rentals, note the return important date, and send the book back using the prepaid shipping label Chegg provides.

If you have a Chegg Study subscription (monthly or annual), canceling it before deletion is optional but recommended. You can cancel from Account Settings under "Subscriptions" or ask the support agent to cancel it when you request deletion. Canceling stops future charges, but you will still be able to request account deletion.

Frequently Asked Questions

How long does it take Chegg to delete my account?

Verification usually takes one to two business days, and the actual deletion takes another two to five business days. The entire process is typically complete within a week. You will receive a confirmation email once it is done.

Can I delete my Chegg account through the mobile app?

No. The mobile app does not have a delete option. You must contact support through the website at help.chegg.com or by phone at 1-855-243-4433.

What if I forgot my Chegg password?

You can still request deletion by contacting support. Tell them you forgot your password and provide the email address on your account. They will verify your identity using other information (like a payment method or security questions) and process the deletion without needing your password.

Will deleting my Chegg account affect my credit or billing?

Deletion removes your account and payment methods from Chegg's system, but it does not erase past charges from your credit card or bank statement. Those transactions remain on your financial records. If you have an outstanding balance or unreturned rental, Chegg may still pursue collection.

Can I reactivate my account after I delete it?

No. Permanent deletion is irreversible. If you think you might use Chegg again, deactivate instead. If you delete and change your mind, you would need to create a brand new account from scratch.