Delete your DoorDash account through the app or website

You can delete your DoorDash account yourself without calling support. The process takes about five minutes and works the same way whether you use the mobile app or the website. DoorDash will close your account when ready, though it takes a few days for your data to fully disappear from their servers.

Before you delete, make sure you have no active orders and that any outstanding balance on your account is zero. If you have DoorDash credits or a balance owed, you'll need to use or settle that first — deletion won't happen if money is still tied to the account.

Key Takeaways

  • You delete your DoorDash account through account settings, not through a separate page or support form.
  • Any active orders must be completed or cancelled before deletion will go through.
  • If you have unused credits or an outstanding balance, you cannot delete until that is resolved.
  • After deletion, your account is gone when ready, but DoorDash keeps some data for legal and tax reasons for a set period.
  • If you only want to stop using DoorDash temporarily, deactivation is faster and easier than deletion.

Steps to delete through the DoorDash app

Open the DoorDash app and tap the account icon in the bottom right corner. Scroll down to find "Settings" and tap it. Look for "Account" in the settings menu and tap that section.

Scroll down within Account settings until you see "Delete Account" near the bottom. Tap it. DoorDash will ask you to confirm why you're leaving — you can select a reason or skip this. Then tap "Delete Account" again to confirm. The app will ask for your password as a final security check. Enter it and your account will be deleted.

Steps to delete through the DoorDash website

Go to doordash.com and sign in to your account. Click the account icon in the top right corner and select "Account Settings" from the dropdown menu. On the left side of the page, click "Account" if it's not already selected.

Scroll down to the bottom of the Account page. You'll see a red "Delete Account" button. Click it. DoorDash will show a confirmation screen explaining that deletion is permanent. Enter your password when prompted and click "Delete Account" one more time. Your account will be closed when ready.

What happens to your data after deletion

Your profile, order history, saved addresses, and payment methods are removed from the DoorDash app and website right away. You won't be able to log in or see any of your information through the normal account interface.

DoorDash keeps some data in their backup systems for a limited time for legal, tax, and fraud prevention reasons. This data is not connected to your account and is not visible to you or to DoorDash staff through the normal system. After their retention period ends, this data is deleted as well. The exact length of this period varies by region and the type of data, but is typically measured in months rather than years.

If you have an active order when you try to delete

DoorDash will not let you delete your account while an order is being prepared or delivered. You must wait for the order to arrive and be marked complete, or cancel it first. To cancel an active order, go to "Active Orders" in the app or website and select the order. Look for a "Cancel Order" button — this is usually available until the restaurant has started preparing your food.

If the restaurant has already started preparing your order, you may not be able to cancel through the app. In that case, contact the restaurant directly using the phone number in the order details, or wait for the order to arrive and then delete your account afterward.

If you have credits or a balance owed

DoorDash credits — whether from promotions, referrals, or other sources — must be used before you can delete. Place an order and explore the credits to it, or wait until they expire. Promotional credits usually expire after a set period, typically 30 to 60 days depending on the promotion.

If you owe DoorDash money (for example, from a failed payment or a chargeback dispute), you must settle that balance first. Contact DoorDash support through the app or website to find out what you owe and how to pay it. Once the balance is zero, you can delete your account.

Deactivation as an alternative to deletion

If you're not sure whether you want to delete permanently, DoorDash offers account deactivation instead. Deactivation temporarily closes your account without deleting your data. You can reactivate it anytime within a certain period by logging back in — your order history, saved addresses, and payment methods will still be there.

To deactivate instead of delete, go to Account Settings and look for "Deactivate Account" rather than "Delete Account." The steps are the same, but your data is preserved. This is useful if you're taking a break from food delivery or want to pause your account for a few months.

Frequently Asked Questions

Can I get my DoorDash account back after I delete it?

No. Deletion is permanent and cannot be undone. If you want to use DoorDash again, you'll need to create a new account with the same or a different email address. Your old order history and saved information will not transfer to the new account.

Will deleting my DoorDash account remove me from their mailing list?

Yes. Once your account is deleted, DoorDash will stop sending you emails and push notifications related to your account. However, if you signed up for their mailing list separately or through a partner, you may need to unsubscribe from that list directly.

What if I can't find the delete option in my app?

Make sure you're on the latest version of the DoorDash app. Go to your phone's app store (Apple App Store or Google Play) and check for updates. If an update is available, install it and try again. If the option still doesn't appear, try deleting through the website instead — the web version is sometimes more reliable.

Does deleting my DoorDash account affect my Dasher account if I deliver for them?

If you have both a customer account and a Dasher (delivery driver) account, they are separate. Deleting your customer account does not affect your Dasher account. You would need to delete the Dasher account separately through the Dasher app if you want to close that as well.

How long does it take for DoorDash to completely remove my information?

Your account is deleted when ready and you cannot log in right away. DoorDash's internal systems take a few days to fully process the deletion, and backup data may be retained for weeks or months depending on the type of information and your location. You won't see any of this — it happens behind the scenes.